Web Team Leader - offer closed 18 Jan 2008

Job Title: Web Team leader
Department: Sales
Reports To: Sales & Reservations Manager
Salary: Details on application
Based: Balham, London SW12

The Role in Detail

Web Team Responsibilities

• Training New Web Team members in all aspects of Web Team selling operations and processes.
• Ongoing coaching, training and reviewing of Web Team members to maximise individual performance.
• Day to day supervision of the Web Team.
• Prioritising sales emails.
• Allocating On Line Booking Forms to Web Team members.
• Updating ‘Late Getaways’ pages on the Exodus Web Site.
• Liase with online agents – administering commission payments, writing text, generally promote relationships.
• Ensuring Web Team stats are maintained.

Sales Office Responsibilities

• Work closely with Assistant Sales Manager and Sales & Reservations Manager to maximise sales office resource.
• To ensure email responses are within department Key Performance Indicator targets.
• To ensure telephone service levels are within Key Performance Indicator targets.
• Processing daily sales office Amadeus Flight Queues.
• Liase with Trip Managers and other appropriate Exodus staff regarding ‘Trips to Push’ – ensuring all Sales Team members are informed.
• Handling and solving problems associated with escalated bookings from Sales Consultants.

Sales Consultant Role

• Answering email/phone enquiries from new and existing clients.
• Managing personal Flight Queue.
• Processing Online Booking Forms.
• Processing Cancellation letters.
• Attending training sessions

Working Hours

• Office hours are 9am – 8pm Monday to Thursday – Friday 9am to 7pm – Saturdays 9am to 4pm. Sundays 10am to 4pm.
• Flexible shifts within these hours, including one or two shifts per week of 1pm to 8pm.
• In addition four Saturdays each quarter – for which lieu days are accrued and taken later. Shifts to be advised in advance.
• Also required to work 4 Sunday per quarter in return for a day in lieu.

The Person; (should possess or have the potential to acquire)

Travel Knowledge

• World Geography knowledge
• Worldwide Travel experience
• Experience of selling adventure holidays

Team Leader Skills

• Supervisory or management skills – or potential to succeed
• Previously led a successful team

Personal Skills and Attributes

• Excellent Communication – verbal – letter writing – email
• Ability to build relationships – team members, team leaders, other departments, managers, customers
• Self–motivated and Enthusiastic
• Methodical approach and Eye for detail
• Flexible
• Used to deadlines and targets
• Passion to succeed

Technical Skills

• Keyboard Skills
• Microsoft Outlook
• Excel
• Amadeus or similar CRS
• Proven Selling skills
• Exodus Product Knowledge

Please post or email your CV, along with a covering letter detailing your experience and current salary to:

Jim Carder
Exodus Travels Limited,
Grange Mills, Weir Road,
London SW12 0NE
Closing Date: 11th January 2008

No telephone enquiries please.

NB: Interviews will be held at our London office.

Due to the high response rate to positions at Exodus, we will only contact succesful candidates.