Customers In Focus
In Focus is where we spend a little time highlighting where we have made the Exodus experience special for our customers - whether its the service we provide before booking, the support you get before travel or the outstanding leaders and local support teams when you arrive - it's all part of the journey, and one we hope you'll love!
Knowledge is King: There is nothing more reassuring than talking to someone who has been there, and we've been pretty much everywhere! We're always love to talk travel, and are happy to answer any queries or concerns you may have.
Customer Operations: Once you book that holiday of a lifetime, our Customer Operations team is responsible for your travel arrangements until you depart, and one of their experienced Operations Executives will be assigned to assist you in any way they can. Feel free to get in touch.
Your questions answered: If we have an email address for you, one of our Operations Executives will also be in touch with you 8 weeks before you travel to see if there is anything they can help with. Also, if we have someone in the office who has done your trip recently, they will be in touch about 10 days in advance of travel to answer any last minute concerns.
Before you Go - You may well be an old hand at this travel lark, but this also may be your first time travelling on a trip like this. Either way, we appreciate you may well have a question or two along the way, and we've packed as much information into this page as we can think of. A great resource from novice to expert!
Exodus Customer Charter: Holidays and travel should be a pleasure. So from your initial research, through your booking and holiday with us and even after you return home, Exodus will endeavour to make the whole experience enjoyable. In order to achieve this we have set out what we aim to achieve in our Customer Charter, which defines what you can expect from Exodus every time you contact or travel with us.
Customer Web Reviews: Here at Exodus we thrive on feedback from our clients. It's the only way we can ensure our trips continue to be as good as they are. So, for the real tales, twists and turns of the trip you're interested in, look no further than the reviews from previous travellers.
Your Opinion Counts - Whatever happens before you go, it's your experience on the trip that really counts, so it's always with great interest that we examine client feedback on our Holiday Evaluation Forms. Your opinions and advice go into making our great trips even better, so we appreciate any tips, warts and all!