Recently I travelled with Exodus to Argentina and back from Brazil via Madrid and all 4 flights with Iberia were late and uncomfortable. The planes are very basic and the service was terrible. The whole group was complaining.
On my return I mentioned this to friends and everyone who has flown with Iberia seems to have had similar experiences.
On booking my most recent trip, there are KLM flights flying at almost the same time as Iberia and for the same price, yet the group flight is still with Iberia. I'm intending to book on the KLM flights and I hear that other travellers are doing the same.
Why does Exdous keep using Iberia?
As you say, the whole experience is very poor. If this is a cost cutting exercise for travel companies to use such airlines then the knock on impact will be that individuals will have to source there own flights which makes the user experience for inexperienced travellers or travellers with very little spare time very difficult.
Just got back from a Peru trip with Exodus, and interestingly most people (11/15) all requested KLM flights instead of the group Iberia flights. Those on Iberia were complaining again! KLM were good.
PLEASE EXODUS, USE OTHER AIRLINES FOR GROUP FLIGHTS
Note the comments from the Aviation Manager. We gave up completely with Iberia after 3 bad long haul experiences and each of these we complained to Exodus about. We now make all our own flight arrangements to S. America if it looks like Iberia might be involved. In addition to KLM we have found LAN to be efficient, clean, mostly helpful and on time.
All I can say is if BA take over Iberia they give the Iberia cowboys masqerading as cabin staff a good kicking to attract their attention followed by a crash course in understanding that passengers actually pay their wages.
Oh dear just been reading all your comments and we are off to Peru in Oct with Iberia. Can't say as I'm now looking forward to the flights. I like a bit of comfort and decent service and I feel the flights are all part and parcel of your holidays. Oh well I am now prepared for the worst - I hope
Just wanted to rant as well! I couldn't stand our flight back from peru in May, not only was I not impressed with the food, entertainment and service but I was not pleased when they moved me from my seat (once i had actually boarded the aircraft) to a different seat because some couple had just decided to go and sit together and take my seat! The attendants didn't question this, they just pointed to my new seat in spanish and that was that. it was away from everyone else on the trip and so there was no'one to talk to. I did not enjoy that 14 hour flight and wouldn't travel with iberia again. Shame because the trip itself was excellent, Exodus just need to ban iberia!!!
Never want to fly with them again. Half our group flew with another airline where they were well fed and watered throughout their flights even from UK. Our flights - food poor, nothing on the first flight. Main flight food not good drinks occasionally. The worst airline we have flown with. Noone should fly 12hrs without individual TV's or music system. shouldn't have to take own entertainment. Thankfully we were so tired on return flights which were also delayed that we slept a good way. Having a 5hr delay also meant we were given a meal voucher at Madrid which helped. But sorry never again
Seems Iberia are going on strike
"Unions representing airline employees announced that industrial action will take place from February 18 to 22, March 4 to 8 and March 18 to 22."
So what happens to those flying on them dates?
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