Thank you for your post. We do not have much experience with visa on arrival service for Vietnam, and also, the http://www.vietnamvisacorp.com/ which seems to be the most popular one is a private business, which needs bit more researching than any governmental body. I did talk to embassy in London, and there were not entirely sure about it, same as our local operators. On the other hand, I know for fact that some of our customers did use this service, and all was fine and as described on their website. In this case, I am pretty sure you will be fine with obtaining visa on arrival.
I joined a group on a trip to Vietnam last year and one of our members had one of these 'Visa on Arrival' letters. It is cheaper, and it was accepted at the airport, however they had to join the (very long) queue with a lot of the others to get their Visa approved, whereas the rest of us could pass straight through the shorter queues at immigration.
As a consequence, they held up our group by about 30-45 minutes - which might not make you any friends, especially after everyone's just flown 16 hours ;-)
It may have changed since then, and it may vary from airport to airport (this was Hanoi), but that's my experience of it.
Hope this helps,
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