In response to Ms Campbells review I have talked to our local operator regarding the standard of Local Guides in Tibet. There is a system in Tibet where all agents are allocated a local guide for each trip, and so unfortunately we cannot request specific guides. However we normally receive very good feedback for the guides, with the exception that language can sometimes be a barrier as the Tibetans have had limited contact with Westerners and therefore their accents can be hard to understand.
We continue to provide as much training as we can during the trips to try and ensure good standards throughout and hope that this was just a one off. There are leaders throughout the trip who work with the guide to ensure you get the best out of your trip.
We take transport and safety issues very seriously and have asked our local operator to ensure that the landcruisers being used are properly maintained and in a suitable condition for the terrain. We regularly check up on this and will monitor the situation very carefully to ensure that these comments are learnt from.
Tibet is a wonderful country, with incredible people and a fascinating culture. Well worth a visit!
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