I sincerely thank Ms Carpenter for her review and am glad she had such an enjoyable trip, seeing a tiger kill in Ranthambore must have been a very special moment indeed.
I take all the feedback given very seriously and have asked our local partner in India for a report on this particular departure. Having now read this report, along with feedback from the other clients on this departure, I would like to address a few of the points that Ms Carpenter makes.
1) The Group Leader: Arvind, the leader for this departure, is one of Exodus' newer leaders in India and I think he was challenged by the diversity of this particular group as well as the fact that the trains, and train stations, were very busy due to the Diwali holiday period. He sincerely apologies if anyone feels that he shouted at them, he has explained that he did raise his voice as he wanted to be heard above the noise of the station and he wanted the group to walk closely together in order to get to the correct train coach. Following this review we have made sure that Arvind has received some further training in order to develop his leadership and group management skills.
2) Overnight trains: I am sorry to learn that one of your overnight trains was severely delayed. Whilst delays are not uncommon in India, they are not usually this long and I would like to apologise for the inconvenience caused. I have considered your suggestion, of replacing one of the sleeper train journeys with a flight, before however this would substantially increase the price of the trip and I believe that many of our passengers enjoy this opportunity to travel on the trains and mingle with local people. I understand, from the report I have received, that the decision to continue with the planned sightseeing, upon your arrival in Delhi, was made by the majority of the group and that Arvind took the group to a nearby restaurant for a toilet stop, he purchased some fruit for you to eat, as well as organising an early dinner. I do however recognise that this made for a very long last day in India.
3) Trip Grading: We endeavour to grade our trips very carefully and are very clear in our brochure about what each grade means. Although this is a busy trip, which we explain in the trip notes, I sincerely believe that this trip falls into a Leisurely/Moderate grade as per the definitions we give.
I do hope that this gives passengers some more information and reassurance as to how seriously feedback is taken and I would like to thank Ms Carpenter again for taking the time to write a review for the website.
India Product Executive