I thank Mrs Taylor for her valued feedback and assure you that we take feedback such as this very seriously. I understand that our leader, on this occasion, has underperformed for this group which is hugely dissapointing. At Exodus, we pride ourselves in having the best tour leaders in the business, so it was very disappointing to learn that you felt Avtar didn't do a good job on this trip. We were surprised to read your feedback as he has led Exodus trips for over 5 years and he usually receives excellent feedback from clients. I have previously been on a trip with Avtar and found him to be very informative, knowledgeable and enthusiastic. In our 2010 Leader Awards competition he was in the top 25 Exodus leaders worldwide, in 2009 he received a high number of votes and we cannot recall receiving feedback previously to suggest that he is patronising or obnoxious. We have carried out a detailed review of this trip with the leader and please be assured that we will continue to closely monitor feedback about Avtar to ensure that he is meeting our expected high standards.
I also appreciate the feedback regarding the itinerary. I understand the point about three overnight trains however the only route on which a flight could be used would be between Varanasi and Kolkata and whilst we realise that some clients may be happy to pay the additional cost, we feel that this may make the trip prohibitively expensive for the majority of our clients. However I will continue to monitor feedback very closely and review the design of the trip accordingly.
Katherine Tory, India Product Executive