I’m sorry you had such a bad experience in Ethiopia. It is true that there were some issues with the booking of the domestic flights, for which we have sincerely apologised, but we believe we have now put a system in place which ensures that this does not happen again.
Regarding the hotels, Ethiopia does not have the same standard of accommodation as other parts of the world and choices can be limited. The hotels we use have, in the past, been requisitioned by the government to host high ranking officials during meetings and conferences. I have stayed in those same hotels myself and never had issues with hot water though, of course, this can happen. This is why we forewarn clients in the trip notes that you should be ready to ‘leave behind your western comforts.’
I do agree that the food can often be uninteresting and can lack variety, but when I was on this same trip I was able to have local Ethiopian food on a number of occasions, including vegetarian dishes as Ethiopians have a whole selection of vegan foods for lent, but I did find Injera, the local bread, to be somewhat of an acquired taste. Exodus and our local partners have raised the subject of food with hotels, unfortunately they still believe they are offering what western tourists want.
I am aware that the southern portion of the trip appeals to some people who enjoy the contrast with the north, but not as much to others. My personal experience of the area was a good one, but we have taken your comments into account and are looking at ways to improve things. In March, for instance, we will have a special itinerary which visits the Tigrai region between Axum and Lalibela rather than visiting the south. Should the feedback from this trip be positive, I will consider changing future departures.
Overall, however, I truly believe that Ethiopia is a fantastic and fascinating country with a unique culture and geography, and a rich history and tradition dating back centuries and a wonderful place to visit.