Dear Mrs Crump,
I'm glad you enjoyed the area, route and villages along the way. Having set up the trip myself i know how spectacular the scenery is and hopefully it wasn't too hot. Some of the Provencal villages en route are very enjoyable to explore.
I'm sorry that you felt the route notes were not detailed enough. Having designed and cycled the route along with our local operator i will look into your concerns and re-visit any problem spots. With regards to 'the agent' mentioned in the route notes, on this self-guided trip we do not provide a local meet and greet however he is available 24hrs a day for any problems you encounter, using the number provided. The hotelliers and bike supplier are also perfectly happy to answer an queries you may have.
Many apologies that you did not receive your route notes in advance and please be assured that i am looking into this with our agent in New Zealand. All our bookings from overseas should receive the route notes in PDF format prior to travel from their agent.
All the best, Andy Buswell (Trip Manager)