Thank you for reviewing your recent holiday with Exodus. Our local operator has followed up your concern with the manager of Hotel Tilawa who has apologised that your room wasn't of an acceptable standard when you arrived. This property, although in some need of renovation, is usually received well by Exodus clients for its spectacular location on the edge of Lake Arenal and its good leisure facilities. We are aware that the food at this hotel isn't of the highest standard and this is why we arrange to eat at nearby Mystica lodge where there is excellent Italian food. The Hotel Tilawa is currently the only option in the area that is large enough to accommodate a group of our size, without splitting into two smaller hotels. We do remain open to the possibility of changing the itinerary if a suitable alternative becomes available. I hope this explains our position and I'm really happy to hear that there were so many highlights on your trip with us.
Kind regards, Vicky Boughton