Frequently Asked Questions
About Your Trip
Can I bring my own saddle and pedals?
Yes. All the bikes are adaptable to be fitted with personalised bike parts. The support team accompanying the group will be able help with any bike alterations or damage to the bike along the entire trip.
Brendan Phelan - Customer Operations
Some days look quite long. Do we need to be experienced cyclists?
No. The leader carefully breaks up the distances covered with refreshment stops and lunch. The terrain will vary but clients are always free to hop on the support vehicle that shadows the whole group, if they feel like a break. Saying that, you do cover more ground than you think, especially with a tailwind behind you!
Will Shoubridge - Agency Sales
Do I need to book the trip to Robben island in advance?
We strongly advise booking in advance to avoid disappointment as this excursion is very popular. If you would like to book this excursion, then please advise the Exodus office at least 4 weeks before travel. The tickets will then be payable locally – this is to avoid disappointment as it is a popular tour. Once you have signed up then we cannot accept cancellations. Refunds will only be issued if we are refunded by the ticket office for adverse weather conditions etc.
Aurelija Selvestraviciute - Customer Operations
Synthetic, cotton or merino wool tops will be perfect for cycling , especially when it's hot . Shorts (could be padded) will also be great as it will almost certainly be too hot for cycling in trousers. Stiff sole shoes are in general better for cycling but you could also go for sandals. A lightweight windbreaker (or water-resistant/proof top) may come handy in the unlikely event of a spell of bad weather ; however, in case of rain you may well go for being wet because of the rain rather than because of your own sweat under a jacket.
Rachel George - Customer Operations
Can you always guarantee a bike available to hire locally?
‘In-country’ bike hire should be arranged at the time of booking, and the cost will be added to your invoice. Please note that there are a limited number of bikes available locally. We always have to match a person's height to the bike frame size and, as there are a limited amount of each size, we cannot always guarantee availability of the correct frame. Therefore it is recommended you add the local bike hire as early as possible.
Andy Ross - Product Manager
South Africa Specific Questions
Any tips for local food or restuarants in South Africa?
You should definitely try ostrich Sausages with traditional 'Pap' (Maize & water), as well as snoek fish cakes and the 'sexy' bread in Napier!
Some nice places to try this might be the Brass Bell in Kalk Bay or the Sea Forth Fish Restaurant, Boulders Beach.
Ian Langford - Sales team leader
South Africa Country Guide (including plugs!)
Please visit the Exodus Travel Guide to South Africa where you can find out what plugs they use, as well as more detailed Country information in the menu on the left of the page.
Unfortunately we are not qualified to answer all your questions in regards to travel health, so we strongly recommend you contact your GP or a Travel Health Clinic at least 8 weeks prior to departure for up-to-date information. There will be limited information in the trip notes but you should always seek further qualified medical advice.
Nomad Travel Clinics are experts in preparing people for travel, providing advice on vaccinations, anti-malarial and staying healthy whilst overseas. We have arranged a special 10% discount for Exodus passengers on any vaccinations that you may require! Take along your Nomad discount card, sent with your confirmation pack, or call Exodus for your special discount code.
Visit www.nomadtravel.co.uk/exodus for further information.
For additional information please visit: www.fitfortravel.scot.nhs.uk
Charlotte Taylor - Customer Operations
Is it easy to get a visa on arrival?
British passport holders and most European and Commonwealth Passport holders can obtain visas on arrival in South Africa for no charge. Please note that all travellers to South Africa are required to have a minimum of 2 blank consecutive pages in their passport i.e. a left hand page and a right hand page to enable an entry visa to be issued.
Aurelija Selvestraviciute - Customer Operations
Cycling Specific Questions
How do I pack my bike for the flight?
Please download this PDF document to assist you in your preparation for flying with your bike.
Flying with the bike information sheet PDF document size 124KbYou can view the Grading System for our Cycling programme online.
Not Found What You're Looking For?
Exodus staff - expertise on hand to help
All the staff at Exodus share a passion for adventure travel, and are always happy to answer any questions you may have. You can find an expert for the area you are interested in here and can contact them to get further information. If you don't see your specific country listed, please email customerops@exodus.co.uk and they will get the answers you need!


