I have already provided this to Vanessa Fowler and heard nothing back: We would like to provide you with some feedback, though, for future travellers:
** Dietary requirements **
As stated on the Exodus medical, Mike has to follow a gluten-free diet. He will be very ill if eats gluten. I do not know if Exodus informed the airline, but there was no reference on our booking and therefore he was unable to eat on the flight.
** Buenos Aires to Ushuaia **
Please can you include into the travelling instructions that travellers have to collect bags at BA International and then take them to the domestic terminal within the same airport. I spoke to the check-in staff and followed those instructions, but so many others were all over the place that it would have been easier to say "this is what my agent said on our instructions"…
** Buenos Aires **
The support on our return to BA was appalling:
* Taxi drivers met us at the airport. No rep.
* Had envelope at hotel with scant details
>Taxi voucher for trip that we had just taken (luckily driver did not expect payment)
>Taxi voucher for trip to airport AT THE WRONG TIME
>No details about what to do in BA
* The agents:
Prompted by the wrong time for the taxi, I called the agent. They had not confirmed the flights and for some reason had the original flight details from a month or so ago and not the 13:00 ones. I asked them to confirm flights and ring me back. I heard nothing and then rang them again to be told that the flight was now to be 11 hours later and they would arrange a car. The next morning Grace rang the agent, she was informed that the flight had now changed back to 13:00 and cars were arranged for Mike and myself; and Grace but not Andrew. If the agent were actually going to call us to inform us of the change of flight times, I do not know.
Mike and I were meant to be collected from our hotel at 9.30am to be taken to the airport. At 10.15 we had to hail a taxi on the street as their car never turned up. This cost me US$30, I would like to be reimbursed for this. Also, phone calls came to about US$7.
The end of the trip was saddening considering the wonderful trip that we had, I have no faith in the agents within BA and would recommend that you review their involvement.