Firstly, let me apologise for the confusion over your transfers, our original plan was to operate this trip on Kenyan Airways, unfortunately they were unable to confirm seats for us where Ethiopian Airlines could. We therefore decided to move this trip over to Ethiopian, as you had one confirmed seat on KQ we thought best for you to stick with this, we had agreed that any transfers for you would be complimentory and I apologise that this message did not get through to you , but I understand that is was sorted in the end. With regards to the cancellation of your flight, unfortunately airlines give us very little warning and I believe the person you spoke to thought it best that your queried this when you checked in for your outbound flight, this however, should have been followed up with you and the airline.
With regards to your safari, unfortunately Exodus are not able to offer tailormade itineraries, whilst we do offer safaris in conjuntion with Kilimanjaro climbs I understand these did not meet your requirements. As you have alluded to, African Walking Company are an excellent local operator who Exodus have worked with for many years and we were happy that they would have been able to meet your safari requirements directly.
I regularly make amendments to the trip notes, thank you for your comments for possible updates. With regards to the snacks handed out to your group, this is a recent additon that I had discussed with AWC following comments from previous clients that there were not enough snacks. We made this initial offering to see how clients felt about it and as it seems to have been a success we will be trying to role out across all the Kilimanjaro trips.
Thank you again for your comments and I am pleased that overall you had a wonderful trip.
Africa Regional Manager