Turtle, Ecuador

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21 Reviews

  • Reviewed March 2011
    Anonymous

    TRAILS OF NEW ZEALAND

    visiting new zealand is like visiting a child. the land itself is still developing. its fresh and exciting. you get the feeling that its looking forward to its future. its not jaded like europe. it has an unique history - no major battles have been fought there - the maoris and white settlers have lived for the most part in harmony - there's no sense of anomisity. Its very dramatic but also peaceful and inspirational. anything and everything is possible

    What was the most inspirational moment of your trip?

    for me the most inspirational moments of my trip were very personal. i have a fear of being trapped underground and also having had a one and only disastorous experience at kayaking i wasnt looking forward to either of these parts of the trip.  however i was everyone was very supportive and the activites were carried out with complete safety.  i really enjoyed both going through the caves and kayaking through the sound.

    What did you think of your group leader?

    I didnt feel the group leaders were as involved in with the group as other group leaders have been on previous holidays. on this holiday the group leaders tended to take you somewhere and then wait til you had done the activity. I didnt feel that they joined in and they seemed a bit distant from the group. apart from the first night they didnt join the group for evening meals even in places where there was only one or two resturants.

    Do you have any advice for potential travellers?

    be prepared for all types of weather and dont forgot insect repellant. you will hike to and see some amazing places.

    Is there anything else you would like to add?

    having been forced by the group leaders to finish my holiday with the group earlier than planned because the earthquake in christchurch meant the group leaders couldnt get me to the airport in time for my flight i didnt feel there was any support for me. I was left in queenstown on my own where i had to sort out my own accommodation and transport to christchurch.  i missed out on two days with the group - two days of activities and two days of companionship - the whole reason why i book on these holidays - so that im travelling with others and not on my own. very disappointing end to an otherwise amazing holiday.

    Reply from Exodus

    Reply from Exodus

    I thank Ms Beard for her review and am glad she had such an inspirational trip. In regards to the involvement of the leaders on the trip I would like to confirm that out of the 19 activities included on this itinerary the leaders took part in 17; only 2 were missed for different logistical reasons. When it came to meals the leaders did eat most of these with sub sections of the group; this was a full trip of 16 passengers and therefore the group would usually split for meals and go to various restaurants.

    We are sorry if Ms Beard felt she was forced to leave the trip or that not enough support was provided. After the earthquake in Christchurch the itinerary for this trip had to be modified as staying in central Christchurch was no longer an option. We have carried out a full review of how this trip was managed and are confident, that under very difficult circumstances, our local operator and leader did all that they could to assist passengers in their onward travel arrangements. After discussing their options with the leader, five (land only) passengers missed the last few days of the trip in order that they could continue with their individual travel arrangements. We are very sorry if any passenger felt abandoned, this would certainly never be our intention.

    Katherine Tory - Product Manager for New Zealand