Customer Operations Support - Closed

Offer is now closed.

Employment offer is now closed.

Position has been filled.
Thank you for your interest, please check our Work for Exodus page for more opportunities.

Exodus Travels is currently looking for a full time, permanent Customer Operations Support to join our busy team in London with an immediate start!

What will you do?
Our Customer Operations Team liaises with overseas suppliers, deals directly with post-sale customer requests, and arranges for documentation to be produced on time. Working closely with the Customer Operations Support Supervisor and Customer Operations Executives, you’ll support the long haul and short haul regions whilst providing inspirational customer service, post sales.

Some of your responsibilities will include checking trip-by-trip bookings before departure to assist the Tour Manifest and final documentation process, producing and monitoring trip documentation as well as customer documentation for region team, ensuring all late booking documentation is despatched on time, and handling client questions and requests pre-travel.

Who are you?
You’re a customer service champion who handles client correspondence in a friendly, professional, and timely manner. You have excellent written communication skills and you’re confident on the phone. You’re able to prioritise your workload whilst maintaining a flexible and proactive approach to your responsibilities, whether you’re working autonomously or as part of a team.

Previous customer-facing experience is a distinctive advantage - not to mention good travelling experience and an interest in adventure travel!

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Interested?
We offer a range of benefits including £500 per year towards an Exodus trip, generous travel opportunities and discounts, industry and supplier perks, 25 days holiday with the option to buy 10 additional days, cycle to work scheme, childcare vouchers, season ticket loans, life assurance, company pension, charity days, discounts and cash back on high street brands, and free travel insurance - to name a few!

Send your current CV and covering letter to Brendan Phelan to be considered.

Interviews will be held at our office in Balham.

No telephone enquiries please.

Call us on 020 8772 3936