Customer Services Executive - offer is now closed

Offer is now closed.

Employment offer is now closed.

The position has been filled.
Thank you for your interest, please check our Work for Exodus page for more opportunities.

Exodus Travels is currently looking for a full time, permanent Customer Services Executive to join our busy team in London with an immediate start! The successful candidate will be a well-travelled, enthusiastic individual with excellent writing skills, who will relish the challenge of resolving a client's negative travel experience to a satisfactory outcome.

 What will you do?

Although we pride ourselves on the low number of complaints we receive, we aim to provide a swift and accurate turnaround to all customer feedback. You’ll work closely with the Head of Customer Services and the four other Customer Services Executives to analyse and investigate issues arising from customer feedback before responding clearly and comprehensively.

Complaints and Negative Feedback

· Discuss issues raised by our customers with relevant departments

· Respond to our customers by letter within our targeted time limit

· Assess levels of compensation with the Customer Services Manager and process refunds

· Improve our customer feedback process where necessary

Administration

· Assist with acknowledging and logging all correspondence received by the department

· Answer queries and write letters for insurance claims

· Undertake any other general administration when required

Who are you?

You’re a customer service champion who handles client complaints with grace and diplomacy. Your grammar and written communication skills are unparalleled and you don’t mind working under pressure to targets or tight deadlines.

Organisation is in your nature and you genuinely care about the details. You’re comfortable questioning information provided by third parties, you’re confident on the phone, and you don’t mind working to targets or deadlines. You’re able to prioritise your workload whilst maintaining a flexible and proactive approach to your responsibilities, whether you’re working autonomously or as part of a team.

Previous customer service experience and is a distinctive advantage, especially within the travel industry—good knowledge of the areas we travel means you’ll have better insight when it comes to dealing with issues that arise!

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Please read the full job description for more information.

 

 

Interested?

We offer an excellent range of benefits including £500 per year towards an Exodus trip, generous travel opportunities and discounts, industry and supplier perks, 25 days holiday with the option to buy 10 additional days, cycle to work scheme, childcare vouchers, season ticket loans, life assurance, company pension, charity days, discounts and cash back on high street brands, and free travel insurance—to name a few!

Please note that this role heavily involves writing letters to clients, so you must submit a cover letter that outlines why you want to be a Customer Services Executive at Exodus Travels in order to be considered.

To apply, send your current CV and covering letter to Lucy Crabb. Any candidates shortlisted for this role will be required to complete a short writing exercise before being considered for an interview. 

Interviews will be held at our office in Balham.
No telephone enquiries please.

Call us on 020 8772 3936