Customer Services Executive

Exodus Travels is currently looking for another full time, permanent Customer Services Executive to join our busy team in London with an immediate start.

What will you do?
Although we pride ourselves on the low number of complaints we receive, we aim to provide a swift and accurate turnaround to all customer feedback. You’ll work closely with the Head of Customer Services and the four other Customer Services Executives to analyse and investigate issues arising from customer feedback before responding clearly and comprehensively.

Who are you?
You’re a customer service champion who handles client complaints with grace and diplomacy. You’re comfortable questioning information provided by third parties and you’re confident on the phone. Organisation is in your nature and you genuinely care about the details. Writing is one of your strengths and you don’t mind working to targets or deadlines. You’re able to prioritise your workload whilst maintaining a flexible and proactive approach to your responsibilities, whether you’re working autonomously or as part of a team. 

Previous customer service experience is a distinctive advantage, especially within the travel industry—not to mention an interest in adventure travel!

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Please read the full Job description for more information.



We offer a range of benefits including £500 per year towards an Exodus trip, generous travel opportunities and discounts, industry and supplier perks, 25 days holiday with the option to buy 10 additional days, cycle to work scheme, childcare vouchers, season ticket loans, life assurance, company pension, charity days, discounts and cash back on high street brands, and free travel insurance—to name a few!

Send your current CV and a cover letter telling us why you want the role and why you want to work for Exodus to Lucy Crabb to be considered. A cover letter is a great way to show off your writing style!

Interviews will be held at our office in Balham.
No telephone enquiries please.

Call us on 0208 772 3936