View our latest travel disruption updates due to Coronavirus here

The Exodus Travels Booking Promise

The Exodus Travels Booking Promise - for bookings from 14th March 2020

We understand that in the current situation, your travel plans may well need to change. That’s why during the current situation with COVID-19, adding booking flexibility nearer to your date of departure.

The welfare of our customers is always our primary concern, and our experienced global team are working hard to react to this fluid and fast-moving situation. Things are changing quickly, and we’re constantly monitoring expert advice from the World Health Organisation (WHO) and official government travel advice.

Our booking flexibility ensures that our customers can re-plan their travels as flexibly as possible.

 

If Exodus Travels cancels or suspends your trip, or you are unable to travel due to restrictions either in your home country or the country you’re travelling to, your booking can be transferred to a future date or alternative holiday or, if this isn’t suitable, you will receive a Refund Credit Note valid for bookings made within 12 months.

 

Once you have paid your final balance, and up to 42 days prior to departure, you have the flexibility to transfer your travel plans to a future date or alternative holiday free of charge (subject to any difference in published holiday cost) or, if this isn’t suitable, you will receive a Refund Credit Note valid for bookings made within 12 months.

If you decide to cancel and you are travelling within the next 42 days, Exodus will transfer all recoverable costs to another holiday of your choosing or issue a Refund Credit Note valid for bookings made within 12 months.

 

A message from our Managing Director, Sam Seward

I understand that some of our clients have concerns around upcoming travel plans and would like to reiterate that our first priority is always the safety and well-being of our customers and employees. Our commitment to improving life through travel, treading lightly and giving back to the communities we pass through, is something I am personally very proud of. We visit small, locally owned hotels and employ some extremely talented leaders who will, of course, be concerned about the impact that this situation will have upon them. I would, however, like to remind travellers of their much-needed contribution to communities around the world, as by travelling we bring economic benefit to people and hard-to-reach places that quite literally changes lives.

The situation is constantly changing but as a well-established company with 46 years of experience, Exodus would like to reassure you that we have robust plans in place. We have, as a team, worked through many periods of uncertainty including natural disasters and global health threats, and we continue to pull together to ensure that our customers are safe and well-cared for. I do hope you will continue to travel with us, either now or in the very near future.

For any clients concerned about upcoming travel, I am pleased to offer one of the most flexible travel policies in the industry, with transferable deposits and no change fees to move to another holiday (subject to conditions).

Best wishes,

Sam

 

View our latest travel disruption updates on COVID-19 here.