If you have flights booked through Exodus, please note that we do not automatically allocate seats to your flights. If you have a specific seat request, please contact our Customer Operations team and we will request this with the airline where possible. Please note that most airlines will charge to pre-book seats or don’t allow this until check in and some seat requests may be changed at the airline’s discretion.
If you advise us of any dietary requirements at the time of booking or in sufficient time before you travel, these will be automatically passed on to the airline concerned. Please note meals are not included in the ticket cost for many European and short haul flights these days.
Do you send out flight tickets?
If you have booked your flights through Exodus, you will need to check in online via the airlines website to obtain your flight tickets. Instructions on how to check in online can be found below.
It’s important to check in online in advance of travel where possible. Please go to the airline’s direct website for Online check-in. The airline reference we provide with your Final Joining Instructions, sent 3-4 weeks prior to departure, is usually all you need. Although sometimes they will ask for a full ticket number, which our Customer Operationsteam can provide when requested.
However, if we have booked your flights as part of a block allocation of seats then you will not be able to check-in online, even if the airline offers this service, and will therefore need to check in at the airport on the day of your flight. Please feel free to call our Customer Operations team on 0208 772 3747 for further details.
We include 1 standard checked bag per person for flights, and you can view the allowance on the airline’s website directly. We recommend that you don’t travel with more than 20 kilograms of luggage. Some international flights may have higher allowances for checked baggage, and exact allowances are available from our Customer Operations team. On certain holidays that include domestic flights, there may be lower allowances; this is mentioned in the trip notes if applicable.
Should you wish to upgrade your baggage allowance, this can usually be done through the airline’s website using your airline locator reference, found on your Final Joining Instruction document.
Joining the tour
Each Exodus holiday has a designated group flight. This is the recommended flight for use in conjunction with this trip and will be the one the tour leader meets at the start of the holiday. It is possible, due to limited availability or higher costs, that clients may travel on flights other than the designated group flights to make the trip, even when booking through Exodus. Some clients also choose alternative flights if they prefer a different airline or route.
Where do I meet the leader and the group?
You will meet the leader and the group on the trip start date in destination, either on an arrival transfer or at the start hotel. We do not provide the leader’s contact number in advance. Should you need to contact your leader for any reason, you will be able to find the local teams contact details in your Final Joining Instructions which will be sent to you around 3-4 weeks before departure. When you arrive at the start hotel there will be an Exodus sign in the reception area which will provide the contact details for you leader.
Arrival and departure transfers are included in the price of any trip booked with group flights, and these are booked for you automatically. If you are travelling on alternative flights, then separate transfer arrangements may be required; this may involve waiting for the group transfer, booking a private transfer or deciding to make your own way at your own cost. Any alternative arrangements will be discussed at the time of booking and your confirmation invoice will show what transfer type has been confirmed for you.
Changing my flights
Once booked, your flight may be changeable depending on the airline conditions of contract. If you wish to change your flight details, you should contact Exodus as soon as possible. Any changes are subject to availability and may involve additional costs. Once your ticket has been issued (usually 4 to 8 weeks in advance of travel), changes are generally more costly and sometimes not possible at all.
Changes to group flight arrangements
Occasionally we are forced to change the group flight and re-arrange the group transfer accordingly. If any changes are made, we will be in contact as soon as possible for guidance on how to reach the accommodation independently, or to provide a quote for a private transfer at your own cost, if the transfers no longer coincide.
Missed connections and flight delays
When you buy your international flights through Exodus, we guarantee to get you to your destination at no extra cost to yourself and as quickly as possible. If your flight is delayed, cancelled or you miss a connection, we will do what we can to reroute or rebook you as required, but sometimes this is handled directly by the airline. If you miss your flight through your own fault, the airline will normally assist you with rebooking your travel, but you may incur additional costs. If you are due to arrive on different flights to those originally booked, you must contact Exodus immediately (or our out of hours service) to inform us of your new flight details, so that we can pass them to the leader locally.
Please note that if, for any reason, you don’t show up for your original outbound flight (if you decide to buy a new ticket to reach your destination, for example) that airlines will usually then class you as a no-show and also cancel your inbound flight home. If you are considering buying a new ticket for any reason and have your flights booked with Exodus, please contact us before doing so, as we will need to confirm whether your original inbound flight will still be valid.
EU regulations are in force to protect clients who are denied boarding or who are delayed by an airline. These apply to all flights originating in the EU or flying into the EU using an EU carrier. If you are ‘bumped’ or have your flight cancelled without at least 14 day’s notice you are entitled to compensation unless the airline can prove that it was due to circumstances beyond their control. If as a result of being denied boarding, you are delayed by more than 12 hours, you have the right to cancel your booking and receive a full refund. The airline must also supply suitable meals and refreshments. Complimentary refreshments are also an entitlement if your flight is delayed beyond a certain number of hours. For full details please visitwww.ec.europa.eu/transport/air_portal. If you are at the airport, you can also ask the airline representative for written details of your rights.
Assistance while travelling to your destination
Exodus offers a 24-hour assistance service to all our passengers. Anyone who has trouble or major delays on their flights should call Exodus (or our out-of-hours service) to advise us of the latest situation and to see what assistance we can offer. However, in many cases the airline handling your booking will be your point of contact for rearranging flights, providing overnight accommodation and general airport assistance. Exodus does not have representation at any UK airports or any overseas transit airports and has limited contact with UK airline offices over weekends.