Operators Information

Welcome to your source of information from Exodus, which will assist you in delivering the best holiday for our clients. At any point you can access the most up to date version of Exodus' key documents.

We have also created a Leader page, which your Exodus leaders should be encouraged to access. Some of the documents appear on both pages. 

 

News and Updates

LATEST UPDATE: MAY 2017

New section Customer Care and documents added.

Unfortunately the Leader Induction Module is still currently down. We're working very hard to get it back up and running. Please bear with us!

A username and password is no longer required to access this page.

Are you a Facebook user?

We have set up a Facebook group called 'Exodus Leaders Worldwide', which we invite all interested leaders and operators to join. Please click HERE to join.

Happy downloading!

The Exodus OQ team

                                                                           Document Library

Document Type Download Document Hyperlink Document description

 General

Local Operators Handbook

 A complete guide for working with Exodus for overseas partners.

 

Exodus Supplier Agreement

 Standard supplier contract for thrid party suppliers, now including Responsible Tourism minimum standards.

  Payment Procedures Letter

Explanation of Exodus' standard payment procedures.

 

New Supplier Letter

Welcome to Exodus, draft letter with overview of processes pre your first departure.

  Exodus Holiday Evaluation Form (HEF) explanation

An explanation of Exodus' customer feedback process.

  Leader Holiday Offer To give our high performing leaders a more in-depth understanding of Exodus and an incentive to maintain their high levels of customer feedback, Exodus is pleased to offer discounts for Exodus Leaders wishing to travel on Exodus trips.

Branding

Overseas Branding Guidelines for Local Operators

 A complete guide of all the branding requirements for overseas operators. 

 

Local Operator Branding Plan 

The Local Operator Branding Plan should be completed by all operators to ensure the Exodus minimum branding requirements are met.

 

Download

Download

These are the 2 logo JPEG artwork files that should be used when operators produce Exodus branding locally. Please contact us if your local supplier requests a different file type. 

Leaders

Exodus Leader Handbook

 A complete guide on how to run Exodus trips, including copies of all forms. To be printed as A4 double-sided. Please contact us if printing multiple copies.

 

Exodus Standard Leader Paperwork - Summary

A simple summary (with clickable links) of the leader paperwork needed for all trips.

  Leader HEF Cards

HEF reminder cards (print-ready). To be given out to each customer at the end of every trip.

 

Local Contact Card (Multi card template)

Local Contact Card (Single card print template)

Local Contact Card Printing Notes

Local emergency contact details cards for use on all Exodus trips.

 

Welcome Notice Template

Welcome Notice Example

Daily Reminder Template

Information Notice Template

Templates for leaders to place in the hotel reception area to communicate important information with their group before the main trip briefing and daily reminders.

  Customer Travel Insurance Record

For gathering customer insurance details and medical conditions at the start of each trip.

Health & Safety

Exodus minimum standards for client Health & Safety

 Minimum standards for client Health & Safety on all Exodus trips, as shown in supplier contract schedules.

  Exodus First Aid Policy This straightforward policy is designed for operators and leaders to understand and implement when required.
 

Incident Management Reference Card

Incident Management Reference Card Explanatory Note

A reference card for Exodus' leaders and operators to refer to on how to appropriately manage incidents.

Customer Care Rooming Requirements This document outlines Exodus Travels' standards and guidelines for hotel rooming requirements.
  Flight Issues Common flight issues that are encountered on trips and how best to handle and resolve these issues.
  Dietary Requirements This document outlines the Exodus policy on customer dietary requirements, the local operator's and laders' responsibiliities as well as the types of dietary requirements Exodus aim to cater for.

Product specific documents

Cycling Holidays

Exodus Road Biking Leader Manual

To be used in conjunction with the Exodus Leader Handbook.

 

Safe Cycling Guide

Safety instructions and advice for Exodus customers, to be used on every Exodus trip as part of the leader cycling briefing. (full explanation included in both handbooks).

 

Cycling Holidays Handbook

Requirements and guidelines for local operators on how to run Exodus cycling holidays.

Family Adventures

Exodus Child Protection Policy

 

 Guidelines for leaders on how to conduct themselves around children (under 18 years of age).

 

Exodus Contact Details

For queries regarding the information or documents on this page, please contact [email protected]

For other operational questions please contact Customer Operations on: 0044 20 8772 3747

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Call us on 0208 772 3936