Quark Book with Confidence

Quark: Book and Travel with Confidence

Book and Travel with Confidence with Quark Expeditions

A safe and secure return of Polar exploration

Together with our sister company, Quark Expeditions, we are dedicated to creating incredible Polar adventures that are run responsibly. That’s why we’re offering enhanced flexibility and easy re-booking options, so that you can book and travel with confidence, knowing your health and well-being is always our number 1 priority.

In fact, travelling with us means you’ll always benefit from our group’s combined local knowledge and unrivalled expertise. In the last year alone, Which? named Exodus Travels as a recommended provider again, for the 5th year running, and Quark Expeditions were awarded the World’s Leading Specialist Cruise Line at the 2020 World Travel Awards.

Read on to find out more about our flexibility promise for bookings made before 30th April 2021, for voyages departing before March 2022. 

30 Day No-Fee Flexibility

30 Day No-Fee Flexibility

 

Transfer your trip free of charge up to 30 days before departure. *

COVID-19 Protection Guarantee

COVID-19 Protection Guarantee

Easily rebook your trip to another date if you are diagnosed with COVID-19 within 29 days of departure.

Refund

Refund Guarantee

 

We will refund you if we have to cancel the trip for any reason.

Breakthrough COVID-19 Testing

Breakthrough COVID-19 Testing

Onsite PCR testing will ensure all guests test negative for COVID-19 before boarding our ships.

What you need to know:

  • *Up to 30 days before departure you can easily rebook onto another Quark Expeditions voyage free-of-charge (excluding international flights, and any non-refundable in-destination costs). View full terms and conditions below.
  • Easily rebook your trip 1-29 days before departure if you can’t join because you or a member of your party is diagnosed with COVID-19 or has received a request from the Government to self-isolate. View full terms and conditions below.
  • You will receive a refund if we have to cancel your trip for any reason.
  • Breakthrough Covid Testing offered on board: refer to the Quark Expeditions Safe Covid Policy for more details about onsite PCR testing.
  • Your booking will have full financial protection through either our ABTA bonding or ATOL membership.
  • We also offer a hassle-free flight booking service for all UK customers, including enhanced flexibility options where available.
  • Valid for bookings made on or before 30th April 2021 for Polar voyages up to March 2022 - see full Terms & Conditions below

 

Polar Book With Confidence Terms & Conditions

For bookings on Quark Expeditions made by April 30, 2021 for voyages up to March 2022 (inclusive of Arctic 2021 and Antarctica 2021/22) on the following ships only: Ultramarine, 50 Years of Victory, Ocean Adventurer, Ocean Diamond, and World Explorer.

 

30 DAY EASY REBOOK GUARANTEE:

Easily rebook your trip for any reason up to 30 days prior to your voyage.

  • Up to 30 days before departure you can transfer to another Quark Expeditions voyage free-of-charge (excluding international flights, and any non-refundable in-destination costs).
  • Reservation must have been made before 30th April 2021, for travel before March 2022
  • Please note that any difference in price between the existing voyage and the re-booked voyage will be added to your invoice

COVID-19 PROTECTION GUARANTEE:

Easily rebook if you have to cancel your trip within 29 to 1 days of the voyage due to COVID-19 reasons.

  • Where you cancel in accordance with these terms, we agree to waive our usual cancellation and rebook charges if you cancel between 1 and 29 days prior to departure for a COVID-19 reason
  • Your booking must be on one of the following ships: Ultramarine, 50 Years of Victory, Ocean Adventurer, Ocean Diamond, and World Explorer for travel before March 2022.
  • You will receive credit for travel on a future Polar voyage, on the Ultramarine, 50 Years of Victory, Ocean Adventurer, Ocean Diamond or World Explorer sold by Exodus, and departing within 14 months of your original departure date.                  
  • You must notify us of your need to cancel for a COVID-19 reason as early as possible (and at the latest 24 hours before your scheduled departure), and must provide us with appropriate written official evidence of the COVID-19 reason. Please note that evidence must be provided so if you have what you believe to be COVID-19 symptoms, you must arrange and take a test as soon as possible. In the event that there is insufficient time to take a test before your departure on holiday, please call us by telephone or contact us by e-mail as soon as you can so that we can discuss your options with you.
  • We have the right to refuse to allow you to rebook where we are not reasonably satisfied that you are cancelling for a COVID-19 reason. In such circumstances normal cancellation terms will apply.
  • Your COVID-19 reason must prevent you safely joining your scheduled departure and will take into account current applicable UK Government, your nationality’s government and/or destination government coronavirus guidance.
  • For the purposes of these terms a “COVID-19 reason” is either a confirmed diagnosis of COVID-19 within 29 days prior to departure or an order, via the NHS’s track & trace team, to self-isolate due to contact with a person who has, or may have, COVID-19.

REFUND GUARANTEE:

Easily rebook or we will refund you if we have to cancel your voyage for COVID-19 reasons.

 

In the event that our Polar partner, Quark Expeditions, has to cancel a voyage due to COVID 19 restrictions, you can easily rebook as follows;

  • If you rebook a future voyage in the following season on the same ship, itinerary, dates and cabin category the price of your cancelled voyage will be held (subject to availability/discretion).    
  • Where a voyage to voyage rebook is not available, a credit for the value of 110% of monies paid at the time of cancellation will be offered.
  • Alternatively, if neither of the above options are suitable, a cash refund will be offered for 100% of the monies paid at the time of cancellation.

Quark Price Match

We are proud to offer award-winning polar expeditions through our sister company Quark Expeditions and strive to offer the highest quality adventures at the best possible prices. If you see a Quark voyage listed cheaper elsewhere, we promise to match the price like-for-like. 

Price Match Guarantee T&Cs

•These terms only apply to Polar products operated by Quark Expeditions 

•The trip being matched must be identical in all respects – including operator, ship, cabin, dates of departure and any other service element included in the quote

•Offer valid for prices displayed in the same currency as the applicable Exodus price.  Price being matched must exclude any reduction by voucher, loyalty scheme, group discount or equivalent

•Offer excludes all air travel unless part of the services provided during the tour and shown against the land only itinerary on our website

•The trip and cabin must be available at the time of requesting the match and the comparative price must have been obtained within the last [24] hours

•You must provide a website link to the product and include a screenshot or email, showing clearly the date received or date the screenshot was taken, from the retailer confirming the price 

•A price match cannot be used in conjunction with any other Exodus promotional offer or loyalty discount

•The price being matched has to be a genuine price and not an error on the other retailers website or sales literature. Please note that sometimes competitor websites may display prices no longer available or otherwise incorrect and where we believe this could be the case we will check with the competitor / travel provider directly to make sure the price shown is accurate

•Price match is only available for new bookings and cannot be applied to existing bookings 

•We reserve the right to refuse any claim where we are unable to verify the claim to our satisfaction, in accordance with the above requirements.

•Once booked, full Booking and Cancellations Conditions apply 

Arctic Adventures

Journey to the North Pole

2 reviews

Probably the ultimate Polar voyage: sail to 90º north aboard the world's largest nuclear-powered icebreaker.

Polar Expeditions
Suitable for:
Age 18+
Activity level:
Leisurely
Guided (Excl. Flights)
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Antarctic Voyages

Antarctic Explorer

20 reviews

Towering blue icebergs, vast penguin colonies, whales, seals and glaciers right in the heart of the peninsula

Polar Expeditions
Suitable for:
Age 18+
Activity level:
Leisurely
11 Days from £6,500
Guided (Excl. Flights)
View More Details

Antarctic Circle Quest

14 reviews

Always one of the most popular departures, this expedition gives more time where it matters, below the Antarctic Circle.

Polar Expeditions
Suitable for:
Age 18+
Activity level:
Leisurely
14 Days from £8,600
Guided (Excl. Flights)
View More Details

Antarctica, Falklands & South Georgia

17 reviews

The fascinating history and overwhelming wildlife populations of the Sub-Antarctic combined with the awesome beauty of Antarctica itself

Polar Expeditions
Suitable for:
Age 18+
Activity level:
Leisurely
20 Days from £13,000
Guided (Excl. Flights)
View More Details

Antarctic Express: Fly the Drake

The perfect short, introductory expedition to the Antarctic Peninsula, the most pristine wilderness on earth

Polar Expeditions
Suitable for:
Age 18+
Activity level:
Leisurely
8 Days from £9,000
Guided (Excl. Flights)
View More Details