Thoughts on Group Leader
Our group leader, Augustine was very good. He provided us with plenty of information about the walks and lots of options for our rest day (which was a rainy day).
Advice for Potential Travellers
Be wary of the disconnect between the Exodus main office staff and their local agents. (1) I was told the wrong rest day. This was rectified but still caused some inconvenience (I had pre-booked a paraglide). (2) After being denied a single supplement solo room I requested if any situation arose whereby I could secure a solo room then I would like one. I ended up sharing so it was frustrating to later discover:- (a) that four people on the trip had solo rooms without paying the supplement (one of whom booked just days before the departure date and two who were split out of a shared twin room because there was an empty room!), (b) that my request had never been passed to the local agents who do the room allocation! Hence only four stars.
Reply from Exodus
Thank you for your feedback and for sharing your experience. We’re pleased to hear you enjoyed the trip overall—especially the hospitality from our chalet hosts
On the other hand, we’re sorry for the inconvenience caused by the rest day miscommunication and the frustration around room allocations. Single supplement rooms are limited and allocated on a first-come, first-served basis, with rare exceptions made for personal circumstances. We acknowledge that your request for a solo room wasn’t passed to our local team, and we’re reviewing our processes to prevent this in future.
We understand that our customer services team has been in direct contact to address your concerns in more detail. Your comments help us improve, and we hope to welcome you back on another adventure soon.
The Exodus Team