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Turtle, Ecuador

Reviews

Your Words – We tell it like it is! Holiday Reviews by previous Exodus travellers  

Here at Exodus we thrive on feedback from our customers. It’s the only way we can ensure our trips continue to be the best they can be. So, for the real tales, twists and turns of the trip you’re interested in, look no further than the reviews from our previous travellers.

Simply use the selector below to search our trip reviews and start reading real feedback from real Exodus travellers who have ‘been there and done that’!

Lots of our clients also like to post handy tips and advice about their travels. It’s great to know what to expect on an Exodus adventure before you go, so make the most of their experience and you’ll make the most of yours!

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Once you return from your Exodus adventure holiday, you will be emailed a link to add your review. Any feedback collected is posted onto our website, totally unedited.

Alternatively you can navigate to the relevant trip page and add your review via the Reviews tab.

Reviews

THE INCA TRAIL

Everything that you would expect and more! Our guide was a brilliant ambassador for Peru, the pace of the trip was perfect and the scenary stunning. We were extremely well looked after by the support staff with great meals, and our needs well attended to.

Most Inspirational Moment

Reaching the summit at Dead Womans PassReaching the Sun Gate and gaining our first views of Machu PicchuThe views from the campsite at dusk in the Cloud Forest

Thoughts on Group Leader

Juan was the best guide I have had on any Exodus tour to date, and I have been on about 5 now. He had a great sense of humour, was very knowledgeable about the area, flora and fauna, gave us extremely valuable advice about acclimatisation and kept a very steady pace allowing us to arrive in Machu Picchu at a time of day that allowed us to see it without the tourist swarm.

Advice for Potential Travellers

Take plenty of warm clothing for the night time and a hot water bottle. Ground was very hard, cold and damp in most of the camp grounds. The two days planned for acclimatisation in Cusco are certainly needed. Our arrival was delayed by 24hrs which meant we lost a day. Fortunately no members of the group were sick but we did feel the effects. Juan was able to give us plenty of good advice about how to combat the symptoms.

Suggestions

We did the Amazon extension and found this to be great in terms of the wildlife, and overall experience however the guide was a bit disappointing. He was very knowledgeable but not nearly as engaging as Juan who set an extremely high standard.I would never travel Iberia again. Our flight from Heathrow to Madrid was delayed which was beyond anyones control, but the Iberia/BA/LAN codeshare was appalling as no one would take ownership for the issue and the ground staff were extremely inefficient when it came to accommodating us in Madrid and then again in Lima as a result of the connection failures. This was all beyond Exodus' control and we did appreciate the fact that they acknowledged the disruption to our trip, however I would reconsider the carrier. The service on the long sector of the flight was very bad with the most basic of features on any plane I have travelled on before.

THE INCA TRAIL

What a sensational holiday! I knew it would be amasing, but the scenery was inspirational. What a fantastic holiday and what a great group of people I experienced it with. This is a great holiday which I’d recommend to anyone who’s hesitating booking this once in a lifetime trip.

Most Inspirational Moment

Them most inspirational moment of the trip was watching the sun rise on one early morning above and watching the early morning mist drift past the mountain range- it's so easy to see how the Inca's viewed the area with such spirituality and reverence. The ruins of outposts along the Inca trail were so charged with emotion and charm.We were also lucky enough to see a wild deer near to a small lake on the trail, that was at points only about twenty feet away.

Thoughts on Group Leader

I don't think we could have had a better tour leader than Charlos. He was so incredibly knowledgable and he and Wilson were so patient when it came to waiting for me to take the hundreds of photographs which I took (over a thousand!). The English spoken by Charlos was exceptional, and I think the best I've heard from any guide. He was articulate in explaining the many sights of Peru, it's culture and beliefs. Exodus sends its guides and chefs to college and courses to help them create a wonderful experience for the holiday maker. This shows in the fantastic quality of food which was served up on the hiking part of the trip. They prepared three meals a day for the group, which was amasing and certainly helped fuel us for the journey.

Advice for Potential Travellers

Walking poles are a must, and the best time to travel is May/ June, as there are no mosquitos, and the temperatures are lower- a great point considering you'll be excerting so much energy hiking the many steps of the trail. And the gentle breeze we encountered throughout the walk made the hike comfortable and a really beautiful feeling when you reached the top of a long climb. A head torch is also a must, as navigating around the camp at night can be challenging.

Suggestions

Exodus have arranged a great holiday here, which felt far longer than it was as we went to so many places, saw so many sights, and managed to pack so much in.I would say, that everyone on the trip did agree that the walk was more difficult then the moderate label that Exodus gave to the trip. But don't let that put anyone off. It's the challege of walking the trail which makes the sight of Machu Picchu that much more rewarding, and the journey is certainly worth the walk. In fact it was difficult to keep up with the others in the group as there were just so many great scenes to try to capture and do justice to.The hotel we stayed in was clean, comfortable, the breakfast was basic but good, and the hotel had an authentic feel to it, which made the stay all the better. All the snacks and bars that we were given along the trail helped us so much. I think Exodus have organised and executed a great holiday that has so much varity and interest- a totally recommended experience.

THE INCA TRAIL

Great trip, though dead woman's pass is a testing day. Superb guide in Carlos who was very cool and also very informed about the whole history of the trail and the Incas. The sights are stunning as are the mountain views and Machu Pichu lives up to its reputation. Benny the cook did a great job with the food. Exodus let itself down with the hotel in Cuzco: do not let them put you in the Andean South Inn" awful hotel and awful area: we checked out and stayed elsewhere

Most Inspirational Moment

The third day with simply stunning views of the Andes and the day in Machu Pichu; rates with Kili and Everest as a sight to see.

Thoughts on Group Leader

Carlos was the best of the group leaders I have had on exodus tours. He was polite, erudite with a nice dry sense of humour. He made the trip and we missed him on the rainforest and lake titicacca extensions

Advice for Potential Travellers

don't let exodus put you in the Andean South Inn in Cuzco: they have had previous reports that its not good, not in a nice area and has no warm water. It was the worst hotel I've stayed in with Exodus by some margin

Suggestions

its a great trip to do. We did the rainforest and lake titicacca extensions. They are Ok, little wildlife to see in the rainforest and the lake is very touristy; though the trip to the funeral towers was stunning

Review Centre
Reply from Exodus

Thanks for your review. I’m glad you enjoyed your trip but I have asked our local partner to provide feedback from our tour leaders on recent trips which have stayed at the Andean South Inn, as this is a property we have used for several years and it usually gets good reports for both the services and the location. We have had reports about the water supply in the past, but this turned out to be related to a city-wide shortage rather than a specific problem with this hotel.

The hotel is in the San Blas district, which has many hotels and is certainly not a a bad area – I have stayed on the same street as the Andean South Inn several times over the past few years and have always felt safe, despite the fact that streets are narrow and not always brightly lit at night. Safety for our clients is of paramount importance, and our tour leaders always recommend that you take one of the city’s many inexpensive taxis in Cuzco after dark wherever possible, as petty crime is not unknown – this is true of Cuzco in general, and is not specific advice for San Blas.

Tim – Product Manager for Peru

THE INCA TRAIL

I was really nervous about doing this and thought about backing out so many times. I’m so glad I went through with it! It was truly amazing and the sense of achievement was immense! Don’t get me wrong, I found it hard but it is an experience I will always cherish!

Most Inspirational Moment

Getting up to 'Dead Womans Pass' is hard work but getting to the top and seeing the view of the valley, it was worth it. Obviously getting to the Sungate and seeing the clouds clear and reveal the icing on the cake brought a tear to my eye, not only was it beautiful but, I did it! The rainbows, ruins and snow capped mountains were also magical.   

Thoughts on Group Leader

Disnarda, was a great guide. Her and Orlando made sure that as a group we were fine and despite feeling like the weakest link in the group they did not make me feel as though I was holding anyone back. Be warned, they may be vertically challenged but they move like the wind along that trail with endless energy and enthusiasm.

Advice for Potential Travellers

Make sure you have a good mechanism for keeping your kit dry, we weren't in the wet season but it rained and hard. Don't worry about taking too many snacks, you get given stuff daily. Toilet roll is always a good one. Take a good sleeping bag and pack some thermals, high altitude camping can get cold. Metal water bottles are good as they can act as hot water bottles when it is really cold but 'plats' are good whilst trekking. If you don't like things flying in your face get a face mosi net (I was so jealous of those that had the common sense to take them). Trip to the hot baths on the last day, I'd skip it if I were you, the 'hike' to get up there, in my opinion, is not worth it, better off sharing the cost of a hotel room and getting a good hot shower that way. Day pack rules for Machu Picchu seemed a bit 'changeable'. I had a 35 ltr pack but we told that the limit for day packs for the following 1 day entry would be 20ltrs. Luckily we were allowed in with our packs but I think it is one of those 'fickle' policies and walking poles are not allowed during your day at Machu Picchu.Final day, before train ride back to Cusco, get something to eat, you will be on the train for several hours, they serve drinks but that is about it.

Suggestions

My natural habitat is the city. I like the outdoors but camping has never been my thing, despite being very organised and practical. Doing the Inca Trail is a very personal thing and you need a lot of determination. I did quite a bit of training for this but the altitude is something else, you just can't plan for (and I did not do the 'High Alt' trek). To that end, all I can say is, get as fit as you can and keep at it. You will not be left behind and you will not feel as if you are letting anyone down. I did it with a friend who was a god send. We were lucky we had a good group who wouldn't leave anyone behind but ultimately it is the guides who help you succeed. Be nice to them, they deserve it, especially when you see how some of the other guides (non Exodus) are treated along the way. Above all else take the time to take in what is around you, it is an experience I will cherish for the rest of my life!!! I did it and didn't break a nail, I'm sure you can!!!!

THE INCA TRAIL

Inspirational trip – I loved everything from the scenery, archeology, weather, walking, guide and my fellow travellers. Also did the Rainforest Extension – definitely recommended. Still buzzing a week later.

Most Inspirational Moment

So many fantastic moments - sunrises and sunsets on the campsites, incredible views of the mountains, and of course Macchu Pichu. Getting up Dead Womens Pass despite being desperately ill and collapsing with altitude sickness and dehydration 3/4 of the way up.

Thoughts on Group Leader

Juan was probably the best Exodus guide I've encountered (and I've done quite a few trips with Exodus, all with wonderful guides). His knowledge and enthusiasm were unsurpassed, and he looked after the group very well, despite a very wide range of physical abilities. When I was severely ill with altitude sickness and later dehydration, he looked after me brilliantly, but without compromising the rest of the group, and with superb tact, even coming to check on me several times in the night and sitting up with me in the middle of the night when I was not feeling well. Nothing was too much trouble for him and he was friendly and sociable with the group without being too forward. The assistant guide, Wilson, was quiet and shy but extremely competent and with a great sense of humour. He'll make an excellent main guide when he becomes a little more confident.

Advice for Potential Travellers

Most of it's been said in the reviews, but do also check the Arrivals Gate forum on here, because there's lots of good advice there that I missed before I went. Unless you're very young and healthy, take trekking poles, they really help with all the steps even if you don't particularly have knee problems. Don't do this trip if you do have knee problems though, you will really struggle (one of our group had real problems) and it then slows the rest of the group down.Also take your own down sleeping bag, it weighs so much less and the weight limit is quite restrictive otherwise. Advice varies but your sleeping bag is not going to get wet (the tents are very waterproof) and there's no other reason why you wouldn't want to use down. I took a 3 season sleeping bag with a silk liner. On cold nights they fill your water bottle with hot water to put in your bag - excellent idea, and worth (as I did) taking a metal bottle just for that purpose, even if you drink out of a Camelbak during the day. I used a Thermarest and my own down sleeping bag, total weight 1 1/2 kilos. Some people were already up to 4-5 kilos with just those two things.You don't need many clothes, just a couple of tops, a couple of pairs of trousers, some decent thermals and a few changes of underwear. After our first day in Cusco was absolutely freezing, I couldn't believe I would ever be in shorts, but the weather changes dramatically from hour to hour and also in different locations. Do take trousers that zip off into shorts, much more practical. Also do take good wicking base layers (not cotton tshirts), you won't regret it. Also plenty of layers that you can put on, especially at night. In the day I wore mainly tshirt and shorts, plus at times a light fleece and a fleece jacket and poncho (and long trousers), in the evenings I wore 2 thermal base layer tops, a fleece jumper and a light down jacket, and thermal leggings under light trousers, and was only just warm enough. If you wear shorts during the day, use mosquito repellent even if you don't see any mosquitoes...I never saw any but they found my ankles all right! I was nervous about the "toilet tent" but it was not nearly as bad as some reviews have indicated - actually far nicer than the public loos and they never smelt at all!Invest a few soles in a plastic poncho (sold everywhere) to go over or wear instead of a rainjacket - it can get very wet and they are very effective at keeping the worst of the rain off, especially for your backpack too (use a waterproof backpack cover too). You really don't want to get everything wet on the trek as it'll never dry out. Most important thing of all: even if the weather is not hot, drink lots of water and take rehydration tablets too. They say 2 litres a day - I'd recommend 3-4 litres. Don't underestimate how much the altitude will dehydrate you - I thought I was drinking a lot and still suffered severe dehydration, to the extent that I collapsed a couple of times and started to lose consciousness.

Suggestions

Do the Rainforest Extension trip too (I think there's now a proper combined trip with the Inca Trail). But be aware, there are lots of creepy crawlies, snakes, piranhas and so on, so if you're afraid of these, the trip is not for you! Even more important to take good technical wicking base layers - you need long sleeves but it is extremely hot and humid so you will sweat buckets. Take a good book as there isn't much to do in the evenings and during the free time. Binoculars are really essential if you want to see wildlife (and there is plenty to see) and invest in lots of plastic ziplock bags for anything you don't want to get wet, and take a bin bags to line the kitbag they give you, as it's not waterproof. My only criticism of the guides in the Rainforest is that they were informative, but nowhere near the league of Exodus guides. They were a little distant and didn't give the impression of looking after you, just of instructing you. For example, our guide didn't ask about any medical problems, carried no first aid kit on a full day's walk in the jungle, and wasn't even interested when I fell and dislocated my shoulder, not even asking me how I was on the following days. Not a problem as I am pretty self-sufficient, but not what I was expecting, having been used to the caring friendly and organised nature of the Exodus guides.

THE INCA TRAIL

An excellent trek but very tough, especially on day2 ( Dead Womans Pass). Be prepared  for bad weather!

Most Inspirational Moment

Arriving at the Sun Gate - Intipunko and looking down at Machu Picchu

Thoughts on Group Leader

Excellent. Very helpful and inspirational with first rate knowledge of all matters IncaHowever no provisions for emergencies. With only two guides available when one had to return to base because of someone falling ill there was very little provision for a back marker, and for long periods because of my slow pace i was on my own! More porters need to be trained to take over as guide no2 in the event of this happening. 

Advice for Potential Travellers

Grading not as advertised in trip notes. This is an extremely tough and challenging trek and should be rated severe - NOT moderate! and should not be undertaken lightly. Requires a high level of personal fitness and stamina. That said it is an extremely rewarding trek.

Suggestions

Would like to see Exodus bring trip notes up to date ref:Airport transfers £20 NOT £10Lima City tours £60 NOT £30

Review Centre
Reply from Exodus

Many thanks for taking the time to review your recent holiday. I’m glad you enjoyed the trek and felt justifiably rewarded when you made it to the Sun Gate for that first view of Machu Picchu – it certainly is a high point after 3.5 days of walking!

We provide two guides if there are more than 8 people in the trekking party, and if one guide has to accompany an unwell client back to a medical post the porters are instructed to ensure that one of them is always following the last person in the group so that safety is not compromised. We also encourage our tour leaders to keep the group together as much as possible in this situation, although this can be difficult if the group members have vastly different walking speeds. Unfortunately, Peruvian guide licensing restrictions are such that guides must complete university in order to be legally registered – the expense of this arrangement, combined with the fact that many porters have not completed formal schooling makes this impractical.

I’m sorry you felt the trek was tough and should be rated higher – our ratings are based on several factors, including the amount of ascent and descent during the day, the number of hours you spend walking each day, the distance, and the number of days spent trekking. I feel that based on all these factors our “moderate” grading is fair, and it is certainly in line with similar treks which we offer, although I understand that the effects of altitude may make it more difficult. Although I would not recommend the Inca Trail to anyone with no previous experience of walking, I believe that is within the capabilities of anyone of reasonable fitness and does not require special training prior to starting the trek.

With regard to the additional costs, the price of transfers in the trip notes refers to the cost these services in Cuzco, where the trip starts. Since you flew from a regional airport, it was necessary for you to spend a night in Lima, where higher transfer prices apply. As stated in the notes, the cost of the city tour is approximate, and will vary depending on how many people take the excursion – if just one person is taking the tour, as in your case, the costs will unfortunately be higher, whereas if more people take the tour the price will fall.

I’m sorry that you felt these aspects of the trip didn’t live up to your expectations, or if you felt that the trip notes were misleading, but hope this hasn’t put you off travelling with Exodus in the future. Thanks again for your feedback on the trip.

Tim – Product Manager for Peru

THE INCA TRAIL

A superbly organised, breathtaking experience

Most Inspirational Moment

Seeing hundreds of humming birds.

Thoughts on Group Leader

Despite having done this trip some 120 times before, his enthusiasm and passion for his country, it's history and it's flora and fauna were truly inspirational.

Advice for Potential Travellers

Take some Imodium - most travellers got upset stomachs at some point on the trip!!

Suggestions

If this trip is not on your to-do list it should be!!!

THE INCA TRAIL

First time travelling with Exodus….certainly will not be the last!

Most Inspirational Moment

Being woken up at 4.45am one morning in the cold with a cup of tea from the porters.  We were above the clouds and got up to watch the sunrise over snow capped mountains with a blanket of cloud below us.  Dont see that every day!

Thoughts on Group Leader

Could not have asked for a better guide.  Juan Manuel Diaz was lively, funny and chock full of information both local and about Inca civilization. There was nothing we asked he did not have an answer for.

Advice for Potential Travellers

This was the first time I have been camping.  Personally did not get on with a 'mummy' sleeping bag, friends insist on them but I found it claustrophobic and cramped.  Other than that had a whale of a time.

Suggestions

Thoroughly enjoyed the trek, had a great group with 9 other trekkers, 2 of them were friends that travelled with me but by the end of it we were all friends anyway.  The sight of Maccu Picchu when we walked through the sungate was astounding, after a 4 day trek we had made it!!  Also we were very lucky with the weather, I think we had only about 2 hours of rain in total.

THE INCA TRAIL

Sometimes it’s not the destination, but the journey.  So many views, so many memories. Take lots of pictures, because when you look back on them, you’ll smile.  It makes me want to try out the other Treks now!

Most Inspirational Moment

Reaching the Sun Gate and seeing Machu Picchu.  It's a lot bigger than the photos suggest and you realise the enormity of effort that was required to build the place.The Cloud Forest... the Inca Tunnel... Dead Woman's Pass... Waking up at 3.6km high and (as we were the only campers) having Phuyapatamarca to ourselves!  The list goes on...

Thoughts on Group Leader

Fabrizzio was friendly, informative and sooo laid back that he put everyone at their ease.  Ricardo was really helpful and had an infectious enthusiasm for the flora and fauna that seemed to rub off on the group.

Advice for Potential Travellers

Bring playing cards or a book, as there's nothing to do after dinner!  We ended up going to bed at 9pm, as there's not a lot to do on the mountain in the dark.Bring plenty of waterproof bags to seal in dirty laundry when you pack them in the duffle bag.Walking poles are optional, but I brought some for the first time and I think they helped me immensely.  I'd certainly be a lot more tired had I not used them.Take spare camera batteries (I took 3),  You'll regret it when it comes to the moment when you want to take pictures... and you can't! You won't get a chance to recharge batteries until the 4th night of the Trek.If you're thinking of buying a sleeping bag for the trip and are not sure when you'd next use it, I'd recommend hiring one from Exodus (currently £25, including liner).  I never felt cold in them and didn't have to worry about packing them for the rest of the trip.Don't go mad and buy souvenirs on the first day.  You'll probably find them cheaper elsewhere, or wait until you come back to Cusco and buy them on the last day.Take a swimming costume if you want to go to the 'hot springs' in Aguas Calientes on the last night.

Suggestions

The food on the Trail was fantastic, given the circumstances.  Top marks to the cook for his inventiveness!The porters on the trip are like supermen.  How they do it is mind-boggling.  They earn every penny of their pay (and tips)!Once you get to the Sun Gate, you sadly realise that the trek is nearly over.  Once you're actually in Machu Picchu, you realise you're mixing with tourists who took the train/coach to the place and the special moment feels lost and very commercial!  Top marks to Exodus for scheduling the dawn approach.The train journey from Aguas Calientes back to Cusco has to be taken to be believed.  It was such fun.  Try sipping your drink without spilling it!We also did the Lake Titicaca and Amazon Rainforest trip:I found the Lake Titicaca experience a bit of a disappointment, as you're only on the lake for one morning of the entire trip and of the 2 floating islands we visited that morning, the 2nd was just a market (and nothing else).  The whole 'floating island' experience felt very commercial and somewhat fake.The Amazon Rainforest trip though is thoroughly recommended!  The Night excursions were brilliant and the trek into the forest a great experience.

THE INCA TRAIL

The Inca Trail is something everyone can and should do 

Most Inspirational Moment

Seeing Macchu Picchu from the Sun Gate

Thoughts on Group Leader

Fabrizio was a great lad... very laidback but thoroughRiccardo was absolutely lovely 

Advice for Potential Travellers

You will have a lot of free time in the evenings. You can only take 7kgs on the trail, but sacrifice a bit of space for a pack of cards and a book, which will be real godsends. The trail is not that challenging. Only Dead Woman's Pass will give you a bit of a workout. The rest should be no problem for anyone with reasonable fitness and who doesn't suffer too much from the altitude.  We also did the Lake Titcaca extension....DON'T BOTHER. Travel independently here and try to get a bit more out of the experience by staying on one of the natural islands. Otherwise it's just a visit to an overpriced floating MARKET.