Most Inspirational Moment
Etosha National Park was great and probably my favourite part of the trip! We saw so much wildlife there. Fish River Canyon was also very impressive and I really liked the Orange River canoe trip.
Thoughts on Group Leader
Jonathan and LeRoy did the best they could in sometimes tough conditions. They worked hard and were fun to travel with. No bad thing to say about them. Really nice guys both of them.
Advice for Potential Travellers
Be prepared for lots of early starts / wake-ups and long days in the truck. Take some good reading or iPad with you to keep yourself entertained during the long drives in the desert. Good walking shoes will take a long way on this trip. And don't take this trip if you are more interested in Botswana or Zimbabwe or South Africa than Namibia. The first mentioned countries will be swept through on this trip.
Mask Expeditions (who was Exodus sub-contractor on this trip) had really been cheapskate and provided the worst trucks I have seen on any of the Exodus trips. They just kept breaking down. You really need to put much more effort on the vehicles on this trip. That was the definite low point on this trip. if you plan a trip where you travel over 5,000 km, there will need to be a vehicle that can do that and with air conditioning at least when you have 40 degrees outside.
We appreciate you taking the time to leave a review, Juho, and particularly for sharing such positive feedback about our local team. On the other hand, we are genuinely sorry that you were disappointed with aspects of your accommodation. At the end of every season, our product managers and local managers review all feedback from clients and staff who have undertaken trips, to see where improvements can be made, and there is always scrutiny on Southern Africa as we send so many groups to this part of the world. While the majority of our clients who travelled on this tour in 2022 rated the accommodation as either “Good” or “Excellent” in our Holiday Evaluation Forms, which makes us confident that that the hotels, lodges and guesthouses used on this trip meet the 2/3* standards we expect, we have spoken to the management of the Seeheim Hotel about your comments to give them the opportunity to make changes. We have subsequently received much better feedback about this property, which, for context, is used for a one-night stopover and has a great location nearby Fish River Canyon, which means shorter driving times at the end of a busy day.
We are further sorry to learn that you felt your vehicle was unsuitable and broke down several times, as I can appreciate this must have been extremely frustrating. We highlight in our trip literature that roads in Namibia are punishing on vehicles, and we are aware that surfaces have deteriorated in recent years, but it is unusual for so many breakdowns to occur on one trip. We have followed up with our local manager on the issues your group encountered and hope that future groups will have a smoother experience; we realise this cannot change things for you, however, and we remain apologetic for the disruption caused to your trip.
John Penge, Product Manager