Highlights of Ecuador & the Galapagos

Name: Highlights of Ecuador & the Galapagos
Brand: Exodus
Rating: 4 (1 reviews)

New

15 Days Excluding Flights From

17 Days from

~~£ 4599~~ £ 3679

4.0/5 from

Wildlife

Activity Level

Easy & Moderate

Comfort Level

Classic

Ways to Travel :

Guided Group

Activity :

Wildlife

Group Size :

6 - 16

Ages :

16+

Trip Code :

WAQ

Carbon Footprint :

78kg CO2e per person per day

Discover diverse wonders, from the Amazon Rainforest and volcanoes to the wonderful wildlife of the Enchanted Islands

Experience Ecuador in full glory, where the mainland combines natural and cultural wonders, and the Galapagos islands offer unrivalled wildlife watching. Beginning in Quito, we gaze over Cotopaxi volcano, experience indigenous culture and spend two nights in the Amazon Rainforest. It’s then off to the Galapagos, where we snorkel with sea lions, walk among giant tortoises and sunbathe on white sands with marine iguanas.

Highlights

Combine the best of mainland Ecuador with Galapagos wildlife-watching
Spend two nights in the Amazon Rainforest, exploring jungle trails with expert local guides
Hike Cotopaxi National Park to see the iconic volcano
Snorkel the wildlife-rich Galapagos waters, hopefully with sharks, sea lions and turtles
See pirate lava caves and giant tortoises in the highlands of Floreana
Enjoy downtime on the white sands of Tortuga Bay and Isla Lobos

Key Information

Accommodation: 14 Classic nights (hotels, lodges and guesthouses)
Travel by minibus, boat and internal flights
Group normally 6 to 16, plus leader. Minimum age: 16

Countries visited: Ecuador

What's Included

All breakfasts, seven lunches and two dinners included
All accommodation
All transport and listed activities
Tour leader throughout
Arrival transfer for any flight, group departure transfer available

What's Not Included

Travel insurance
Single accommodation (available on request)
Visas or vaccinations
Compulsory Galapagos taxes US$220, paid locally

Sustainability and Impact

As a certified B Corp, we’re on a mission to improve our social and environmental impact across all our adventures.

We do this through our innovative Thriving Nature, Thriving People plan.

This ‘nature positive’ approach is designed to help nature and communities thrive in harmony through practical solutions, such as reducing carbon and waste on our trips, supporting conservation projects through the Exodus Adventure Travels Foundation, and rewilding 100 square metres for every Exodus traveller.

TRIP

WAQ - Highlights of Ecuador & the Galapagos

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Trip Notes

Click on the button below for detailed Trip Notes containing all the particulars about this trip, including kit lists and practical information.

Note: these can vary by departure; you can check out the specific Trip Notes for your chosen adventure on the dates & prices page.

View Trip Notes

For flights call us on 0203 733 5948 or enquire when booking online

Regional flights available

Competitive flight prices

Specialist Flight Support

ATOL protected

Itinerary

Quito Quito

Begin the adventure in Quito, Ecuador’s capital, high in the Andes. To make things easy, there are free transfers from the airport to the hotel for everyone today – check the Joining Instructions for further details. There will be a noticeboard in the hotel reception with details of where and when the group welcome briefing will be held. In this meeting, our tour leader welcomes you to the city and explains the schedule for the next few days.

Classic accommodation: Vieja Cuba Hotel (or similar)

Start with a tour of Quito’s historic centre, a World Heritage site. Led by our tour leader, we visit the highlights, including the Plaza de la Independencia, home to the Carondelet Palace and Metropolitan Cathedral, followed by the Iglesia de la Compañía de Jesús, famous for its gold-decorated interior.

After, we head to La Mishquería to learn about the cultural and economic importance of agave in Ecuador and enjoy a tasting of agave products, including miske, an indigenous alcoholic drink. Lunch is served at this venue, a delicious sample of local cuisine.

In the afternoon, visit the Intiñan Equator Museum, which is located near the equator line. This fun interactive museum explores indigenous culture and traditions, as well as unique phenomena related to the geographic location.

Classic accommodation: Vieja Cuba Hotel (or similar)

Meals included: Breakfast, Lunch

Travel (two hours) to Cotopaxi National Park in the morning, home to Cotopaxi, one of the highest and most active volcanoes in the world. Embark on a one-hour hike through the stunning park landscapes, which sit at 12,470ft-15,750ft (3,800m-4,800m) above sea level.

Enjoy lunch at La Cienega, a colonial hacienda turned restaurant, eating traditional Ecuadorian dishes in a historic setting. Following lunch, we transfer (2hr 30min) to Baños de Agua Santa, a town known for its thermal baths and adventure activities. The rest of the afternoon is free to explore, visit cafes, or relax in the thermal baths.

Classic accommodation: La Floresta Hotel (or similar)
Upgrade to the Highland suite today – speak to your sales representative for more details

Meals included: Breakfast, Lunch

Begin with a visit to Pailón del Diablo (Devil’s Cauldron), a powerful waterfall surrounded by lush vegetation. To get to the base of the falls, we take a trail (which takes 45 minutes to 1hr 15min) with hanging bridges and viewpoints where you can enjoy spectacular views and feel the power of nature.

After, we walk (15 minutes) to the Swing at the End of the World, where you can swing out over a cliff to enjoy panoramic views of the valleys and mountains.

In the afternoon, there’s free time to explore Baños at your own pace. Visit the hot springs, stroll through local markets, or relax and enjoy the laid-back atmosphere. You can also use this time to pack your smaller bag for the next two nights in the Amazon.

Classic accommodation: La Floresta Hotel (or similar)
Upgrade to the Highland suite today – speak to your sales representative for more details

Meals included: Breakfast

Leave Baños in the morning and transfer (2hr 40min) to Tena, the gateway to the Ecuadorian Amazon. The journey takes us through spectacular landscapes, from Andean mountains to lush rainforest. Enjoy lunch in Tena, then continue (1hr 15min) to our rainforest lodge. After a short briefing, we take a 45-minute night walk with an expert naturalist to discover our new surroundings. There are fantastic sounds to listen out for, including the calls of frogs, oropendolas, jays and a variety of insects, a wonderful experience amid the rainforest humidity.

Classic accommodation: Liana Lodge (or similar)

Meals included: Breakfast, Lunch, Dinner

Begin with a visit to amaZOOnico, a rescue and rehabilitation facility for jungle animals, which is home to various Amazonian species, such as monkeys, toucans and ocelots. During the visit, we learn about their conservation efforts and the threats these animals face in their natural habitat. Guides provide detailed information about the different animals and the stories behind each rescue. After returning to Liana Lodge for lunch, we embark on an exploration of the Amazon jungle guided by local experts who show the rich biodiversity of the Amazon ecosystem. During the hike, we learn about medicinal plants, local flora and fauna, and survival techniques used by indigenous communities.

Classic accommodation: Liana Lodge (or similar)

Meals included: Breakfast, Lunch, Dinner

Bid farewell to the Amazon after breakfast and head to Papallacta, a town renowned for its thermal baths. A 2hr 30min drive takes us through the Amazon rainforest to the high Andes, offering diverse views of Ecuadorian landscapes. This afternoon, rejuvenate in the thermal waters at the hotel (which are heated by underground volcanic activity and said to have therapeutic properties) or explore the nearby trails.

Classic accommodation: Termas de Papallacta (or similar)
Upgrade to a room with a Jacuzzi today – speak to your sales representative for more details

Meals included: Breakfast

Wake early this morning for our transfer (50 minutes) to Quito Airport and fly to San Cristóbal in the Galapagos islands. Your Galapagos tour leader (an official naturalist guide) will be at the airport to take you to the hotel for check-in and our first briefing about our time in the archipelago. We have time to explore the town and enjoy a restaurant lunch before our visit to La Lobería, a wonderful beach surrounded by mangroves, volcanic rocks and sea lion colonies. It’s a perfect spot to snorkel, enjoy beach time, or have a short walk along the shore.

Classic accommodation: Paraiso Insular Hotel (or similar)

Meals included: Breakfast

Start the day with an exciting tour to Isla Lobos, a small island near San Cristóbal. This excursion takes us by boat to one of the best spots for observing sea lions in their natural habitat. Isla Lobos is also an excellent spot for birdwatching, including frigatebirds and blue-footed boobies. You can also snorkel in the clear waters around the island, swimming with marine turtles, rays and, occasionally, whitetip reef sharks.

In the afternoon, head to Playa Ochoa on San Cristóbal, a beautiful white-sand beach with turquoise waters, to relax and enjoy the natural setting. It also has excellent birdwatching and snorkelling opportunities.

Classic accommodation: Paraiso Insular Hotel (or similar)

Meals included: Breakfast, Lunch

A three-hour navigation by motorboat takes us to Floreana, one of the first Galapagos islands to be inhabited. En route, we may see whales, dolphins and sea birds. After lunch, we spend an hour exploring the highlands, visiting lava caves once used by pirates and seeing a large enclosure of Galapagos giant tortoises.

In the afternoon, we transfer (2hr 30min to three hours) to Isabela by speedboat.

Classic accommodation: San Vicente Hotel (or similar)

Meals included: Breakfast, Lunch

Spend 45 minutes sailing around the islets and lava channels of Las Tintoreras, one of the best places in the Galapagos to see whitetip reef sharks, penguins and sea lions, with time to snorkel.

This afternoon, we hike 6mi (10km) to the Wall of Tears, a sad reminder of Isabela’s very different past when it was used as a penal colony. Between 1946 and 1959, convicts were forced to build this wall from huge blocks of lava as a form of punishment, which, combined with the harsh conditions, led to many deaths.

Classic accommodation: San Vicente Hotel (or similar)

Meals included: Breakfast

Navigate by motorboat (two hours to 2hr 30min) to Santa Cruz very early this morning. Upon arrival, we visit the Charles Darwin Research Centre, where scientists come from all over the world to study the flora and fauna.

In the afternoon, we visit Tortuga Bay, a long stretch of white sand that’s regarded as one of the best beaches in the Galapagos. The trail leading to the beach is paved and takes 45 minutes to one hour, with possibilities to observe Galapagos finches and lizards along the way. The beach is scattered with marine iguanas, which lay among the clusters of black rocks or stroll along the sand. Turtles can sometimes be seen in the water, though swimming is not recommended due to the strong currents.

Classic accommodation: Lobo de Mar Hotel (or similar)

Meals included: Breakfast

Our first stop on our bay tour is the Canal de Tiburones, where we follow a small trail and hope to see whitetip reef sharks and, if lucky, lava herons. After, we visit Canal del Amor. At this beautiful turquoise water channel, we hope to snorkel among sea lions and marine iguanas, while Sally Lightfoot crabs and blue-footed boobies rest on the rocks. We continue with a visit to Playa de los Perros, where the largest marine iguanas on the islands live, and finish with snorkelling at Las Grietas, a lava formation with giant walls.

In the afternoon, we transfer (40 minutes) to the giant tortoise reserve in the highlands, a great place to see giant tortoises in the wild. There is also time to visit underground tunnels and caves formed by lava that once flowed here.

Classic accommodation: Lobo de Mar Hotel (or similar)

Meals included: Breakfast, Lunch

After a few days following the footsteps of Darwin, Cousteau and world-renowned scientists, it is time to say goodbye to the Enchanted Islands. After breakfast, we drive to Baltra Airport and fly to Quito. Tonight, our groups normally gather for a final dinner, a chance to discuss the adventures we’ve had together.

Classic accommodation: Vieja Cuba Hotel (or similar)

Meals included: Breakfast

Our adventure ends after breakfast this morning. If you’d like to stay in Quito beyond the trip, speak to your sales representative to book extra nights.

Meals included: Breakfast

Post-trip Extensions

Sacha Lodge Add-on Tour

Highlights of Ecuador & the Galapagos

Travel into the untamed wilderness of the Ecuadorian Amazon, where the secluded Sacha Lodge sits immersed in its rainforest surroundings. From this tranquil spot overlooking Pilchicocha Lake, wildlife abounds. Blue-morph butterflies flit through the air, giant otters glide underneath the water and eight species of monkey grace the forest canopy. This expedition lets you experience the variety of the rainforest: take part in forest walks, explore by dug-out canoe, join a night-time exploration or tower above the trees on the Canopy Walk.

The detailed itinerary is here, or speak to your sales representative for more details.

Essential Info

Is this trip for you?

This trip is rated Activity Level 2 (Easy & Moderate). For more information on our trip gradings, visit the Activity Level Guidelines page. If you have any queries about the difficulty of the trip, please contact us.

This trip is ideal if you are physically fit and don’t mind being in the sun. It will appeal to those interested in the astonishing variety of mainland Ecuador (highlands, rainforest and volcanoes), plus the landscape and wildlife of the Galapagos.

Altitude and walks: Some of the areas visited are at high altitude and some short walks (normally one to three hours) are planned.

Itinerary: It is not always possible to follow a strict schedule due to weather and sea conditions, sometimes it is better to do the planned activities in a different order (but almost always on the same day as this activity is originally planned).

Following a review of all our trips we have categorised this trip as generally not suitable for persons of reduced mobility. However if you are a regular traveller on such trips, please contact customer services to discuss the trip and your personal condition.

Joining Instructions

Start hotel: Hotel Vieja Cuba, La Niña N26-202 y Diego de Almagro, 170150 Quito
Phone: +593 2-290-6729
Recommended arrival time: You can arrive at any time today. There is a welcome briefing in the evening, but if you miss it the leader will update you separately
Airport: Quito Airport (UIO)

Getting to the start hotel

The start hotel is approximately 45 minutes’ drive from the airport. We provide free arrival transfers to the start hotel from the airport for everyone. If you would like further information on joining this trip, please speak to your sales representative.

Please note, unless specified otherwise, the transfers are to the start (or pre-tour) hotel hotel and are on the date on which the tour starts; transfers to other hotels in the same city and/or on different dates may attract an extra charge. Transfers should be booked with your sales representative at least two weeks before the tour starts.

Catching your return flight

There’s a group departure transfer to the airport for those booked onto a chosen flight to London, UK. Please speak to your sales representative if you wish to join. If the group departure transfer does not suit your flight time, speak to your sales representative to arrange an alternative transfer.

Full joining instructions including local emergency numbers will be sent to you as part of our Final Joining Instructions. If you do not receive these at least a week before departure, or require them earlier please contact our office or your travel agent.

Location start: Quito
Location end: Quito

Vaccinations and Health

Ecuador

All visitors to Ecuador must show valid medical insurance on arrival and cannot enter the country without it.

You also need a yellow fever vaccination certificate (vaccinated at least 15 days before you travel) if you are arriving from the Democratic Republic of Congo or Uganda, including if you have transited for more than 12 hours through an airport of those countries.

As updates may happen at any time, please check the latest requirements with your doctor or travel clinic.

Malaria is also a risk in some areas of the country (including the Amazon Rainforest) so we suggest you consult a doctor for more advice. Additionally, dengue, chikungunya and zika, all viral diseases spread by mosquitoes, are known risks in places visited. There are currently no vaccines or prophylaxes available, so take the usual precautions to avoid mosquito bites.

Recommended vaccinations include tetanus, hepatitis A, hepatitis B, rabies, tuberculosis, typhoid and yellow fever.

Please check all vaccination recommendations with your doctor or travel clinic.

Methanol: The FCDO warns travellers to be cautious of methanol poisoning when travelling in destinations visited on the trip.

Visa

Ecuador

Travellers from the UK, US and EU normally do not need a visa to enter Ecuador. Please note, visa requirements often change and it is your responsibility to obtain any required visas for this trip. Therefore, we recommend that you check with the nearest embassy or consulate of your chosen destination(s), including any countries you may be transiting or transferring through.

Some local governments provide guidance on what visas their citizens need. To help, we’ve gathered a selection of useful links below.

Australia: www.smartraveller.gov.au/destinations/americas/ecuador
Canada: www.travel.gc.ca/destinations/ecuador
United Kingdom: www.gov.uk/foreign-travel-advice/ecuador/entry-requirements
USA: www.travel.state.gov/content/travel/en/international-travel/International-Travel-Country-Information-Pages/Ecuador.html

Galapagos: You’ll also need an Ingala card (a Transit Control Card) to enter the Galapagos. Organised by our local team, this is included in the cost of the tour and will be handed to you at the start hotel.

Food & Drink

All breakfasts, seven lunches and two dinners are included.

Hotel breakfasts are normally buffets with toast, cereal, eggs, fruits and tea/coffee. For lunch and dinner, the tour leader recommends options in convenient locations, usually booking restaurants and eating with the group. For the included meals at restaurants, they are usually a set menu with two or three options. The choice of meals in some areas of the Galapagos can be limited but special dietary requirements can usually be catered for if we are advised at the time of booking. When flying to and from the Galapagos, snacks are usually included on the flights.

Weather

Mainland: In Quito and the highlands, it should be warm by day and generally dry. Maximum daytime temperatures are almost constant throughout the year at 20C (68F), nights 8C (46F). Expect some rain from February to May and October to November but storms, though heavy, are generally short. Quito and the highlands are considered to have quite a pleasant climate, although the evenings can be chilly. In the jungle regions, it is hot with high humidity. There is always a possibility of rain, but not to the extent of spoiling your enjoyment. The driest time in the jungle (in terms of rainfall levels, not number of rainy days) is October to January.

Galapagos: It is possible to visit the Galapagos at any time of year, but seasonal variations affect what you see and there are climatic changes to note. The weather is controlled by the two main ocean currents of the region, the Humboldt, bringing cold water from the Antarctic, and El Nino, which brings tropical water from the Gulf of Panama. How close to the Galapagos they converge (which varies from year to year) is the key to the weather.

Dry season: Generally speaking, late May to early December is the cooler dry season. In this period, it is not necessarily dry, as there is a persistent light mist (garua) and often light drizzle, and the higher mountain slopes are covered in cloud and fog or rain. At this time, the winds are in the southeast and are higher than at other times, so seas can sometimes be choppy (anyone worried about seasickness might prefer to avoid this time). Daytime maximum temperatures are 27C-31C (81F-88F), the cooler months being July to November. In July and August, the fairly strong winds introduce a chill factor, and it can feel quite cold at nights.
Wet season: Depending on how close the convergence of the two currents comes to the Galapagos, there may or may not be a wet season from January to April or May. Approximately every seven years, El Nino hits the islands and there are heavy rains in these months. In other years, rain usually falls sporadically from otherwise clear skies. The ocean temperatures are higher, with generally calm seas and strong sunshine: pleasant, but potentially very hot. Apart from an El Nino year, the weather is usually better from December/January to April/May than at other times even if there is some rain, and most people would regard these months as the best time to go.

TRIP

WAQ - Highlights of Ecuador & the Galapagos

Departure Date

Number Of Passengers*

Message*

To enquire about an existing booking click here

First Name *

Last Name *

Email *

Phone *

Keep me up to date with news and offers from Exodus by email.

Thank you for contacting Exodus Travels.

Find out more about how we use your data

Request a Brochure

Trip Notes

Click on the button below for detailed Trip Notes containing all the particulars about this trip, including kit lists and practical information.

Note: these can vary by departure; you can check out the specific Trip Notes for your chosen adventure on the dates & prices page.

View Trip Notes

Hotels, lodges and guesthouses

Accommodation is a real highlight on this Ecuadorian adventure, as we stay in a mixture of hotels, lodges and guesthouses. The places we typically use are on the day-to-day itinerary; however, below are a few of the notable stays on this trip.

Upgraded rooms are available on Day 3, 4 and 7 of the itinerary – speak to your sales representative for more details.

Baños: La Floresta Hotel (nights 3-4)

Highlights of Ecuador & the Galapagos

At the foot of a forested slope, La Floresta is bright and cheery with a mural-painted front and lush gardens in a courtyard. There’s plenty of Ecuadorian design elements, plus the location makes exploring Baños easy.

Tena (Amazon Rainforest): Liana Lodge (nights 5-6)

Highlights of Ecuador & the Galapagos

Immerse yourself in the Amazon Rainforest with a stay at Liana Lodge, which can only be reached by boat. The cabins are modest, but the location is exceptional, right next to the Arajuno river. There’s a water-view bar, plus the in-house naturalists bring the sounds, sights and wildlife of the Amazon to life.

Papallacta: Termas de Papallacta (night 7)

Highlights of Ecuador & the Galapagos

The on-site hot spring pools surrounded by vegetation make Termas de Papallacta a relaxing place to say – some even say the geothermal waters have healing powers. For further relaxation, the pools also have hydromassage jets. We sleep in wooden bungalows, plus there’s a restaurant serving international dishes.

Galapagos: nights 8-13

Lobo de Mar Hotel

Highlights of Ecuador & the Galapagos

In the Galapagos, we use small, family-run hotels and guesthouses. They are well located for our adventures, meaning we can spend as much time as possible exploring the extraordinary landscapes and wildlife of the Enchanted Islands.

TRIP

WAQ - Highlights of Ecuador & the Galapagos

Departure Date

Number Of Passengers*

Message*

To enquire about an existing booking click here

First Name *

Last Name *

Email *

Phone *

Keep me up to date with news and offers from Exodus by email.

Thank you for contacting Exodus Travels.

Find out more about how we use your data

Request a Brochure

Trip Notes

Click on the button below for detailed Trip Notes containing all the particulars about this trip, including kit lists and practical information.

Note: these can vary by departure; you can check out the specific Trip Notes for your chosen adventure on the dates & prices page.

View Trip Notes

Fiona Allan

Reviewed December 2025

Great to explore the Galapagos

This is a very varied trip from the beautiful buildings in Quito to the unique Galápagos Islands. Heights of Cotopaxi to Amazon jungle. It is challenging at times especially on the Amazon jungle walk, this was not an easy stroll through a path in the jungle it was at times very steep and very slippery. Well worth it though to then enjoy the visit to AmaZoonico.
Boat journeys between the Galapagos islands are long especially between San Cristóbal and Floriana. I personally saw no enhancement to the trip in stopping at this island and would have preferred more time on Isabella. Due to boat times there was no real free time to explore this lovely village.
Trip notes are pretty inaccurate and need an overhaul especially the first week.

Most Inspirational Moment

I think visiting the devils cauldron waterfall and going behind the cascade of water, the absolute power of nature is breathtaking. Snorkelling and coming face to face with a playfull sea lion or turtle was pretty amazing

Thoughts on Group Leader

We had two leaders one on the mainland who was, I feel, not really up to the job. She was knowledgeable and passionate about her country but organisation and timekeeping was sadly lacking meaning we were mostly late to our destinations cutting any “free” time we had to look about where we were staying. Changes to hotel were not communicated to us prior to arrival, we were disappointed arriving in Banos to find we were staying at a different hotel that did not offer the same facilities as hotel on the trip notes. At the airport she was unaware of current import rules applicable to Galápagos which could have been a disaster for some of the group who had no WiFi connection to allow them to complete customs declaration. In the Galápagos we had Wilson who is a Galápagos guide and was the complete opposite. Kept trip moving to schedule and listened to the needs of the group tweeting the irony where necessary to make the most of out time on the islands. There was a lot of snorkel stops on which Wilson always joined us in the water along with another colleague to ensure none of us encountered any problems whilst in the water.

Advice for Potential Travellers

Pack for every weather situation. I found a cape was more use than a waterproof jacket especially on the Amazon. Accommodation was in the main basic with the exception of papallacta and Santa Cruz, I do note however the price of this trip has increased considerably so perhaps the standard of accommodation will also improve. I felt the standard of accommodation offered on this trip fell well below the usual exodus “classic” rating. There are plenty of good and reasonably priced restaurants around hotels (except Amazon) most of the hotels we stayed in did not offer evening dining facilities. In Galápagos most of us hired shortie wetsuits which I was grateful for as water was quite cold!

Reply from Exodus

Thank you for taking the time to share your feedback. We’re very sorry to hear that aspects of your experience on the mainland did not meet your expectations. Daniela, your guide, has led many Exodus trips and is a knowledgeable and capable leader, however, it is disappointing to note that her organisation and communication on this occasion did not meet the expectations you’ve come to expect from Exodus. We apologise for any impact this had on your overall enjoyment and can confirm that your feedback will be shared with the local team to help improve processes and ensure that customers on future trips are better supported.

Regarding the hotel in Baños, we are sorry to hear that Isla de Baños did not meet your expectations. After reviewing this departure, we noted that La Floresta was unfortunately fully booked at the time of your stay. In such situations, we source an alternative hotel of the same category and star rating, which is why Isla de Baños was arranged. Our trip notes do state that listed hotels may be substituted with “or similar,” but we fully recognise that this change should have been communicated to you in advance. We will be reviewing our internal processes to ensure that any future hotel substitutions are clearly and proactively communicated to travellers.

Furthermore, we recognise the challenges you experienced with the new customs declaration requirements at the airport. Although our leaders are provided with updated guidance, the process is still evolving locally and has been causing difficulties for many travellers, especially when WiFi access is limited. We understand how worrying and inconvenient it can be to face unclear procedures at such a crucial stage of the journey, and we are very sorry that this affected your experience. Please be assured that we are monitoring these changes closely with our local partners so we can provide clearer information and better support for future departures.

Thank you once again for sharing such valuable feedback as it plays an important role in helping us strengthen communication, improve consistency, and ensure a more seamless experience for all future travellers.

Holly Parkinson

Exodus Product Manager

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