Most Inspirational Moment
The gorillas were just incredible.
Thoughts on Group Leader
Really nice chap, knowledgeable, helpful and friendly.
Unfortunately he hadn't organised a boat trip so we waited around at a hotel needlessly for 2+ hours and went on a later boat trip after about 90% of the animals had left. These things happen and he did go out of his way for us on the rest of the trip.
Advice for Potential Travellers
Don't base booking this holiday on the chance of obtaining a second gorilla permit.
As I said in my summary disappointed with Exodus, the experience was fantastic but I just feel like a bit of a mug that I believed second permits were possible and that Exodus actively tried to help with this whereas you just dumped it all on the guide.
We would like to thank Hannah for her feedback, although we are very sorry that she was disappointed not to have been able to secure a second day’s permit. We only request extra permits once the trip has been guaranteed as, otherwise, the permits will have to be paid for in full even if the trip doesn’t run. Whilst this information is now stated in our trip notes, we are sorry if it was not clearly communicated at the time. Second permits had, unfortunately, already sold out by the time Hannah booked on the trip and, having exhausted all other possibilities, we suggested that there may have been be a slim possibility of the tour leader being able to get some last-minute returns for the group. We regret, however, that this was not the case and we appreciate Hannah’s disappointment. We are very sorry that Hannah feels that her pre-trip enquires were not dealt with in an appropriate manner, as this is not the type of feedback we are used to receiving about the standard of service from our customer operations’ team. We were pleased, however, that Hannah had a fantastic experience overall and that she found her tour leader to be knowledgeable, helpful and friendly. Tom Harari – Product Manager