We’d like to thank Jonathan for sharing his thoughts and for being such a loyal Exodus customer. We’re truly sorry that this trip didn’t live up to the fantastic experiences he’s had with us before.
The Coast to Coast itinerary remains the same as the one so many of our customers have loved, and we’re committed to making sure it delivers the adventure and enjoyment they expect. Recent feedback has highlighted areas where we need to do better, and we’ve already taken steps to improve resourcing and logistics so future departures run more smoothly.
We’re incredibly grateful for Jonathan’s honesty and for the trust he’s placed in us over the years. We sincerely hope he’ll give us the chance to welcome him back and show him the quality he’s come to expect from Exodus.