Most Inspirational Moment
The bus drivers were very good on the narrow, winding roads.
Thoughts on Group Leader
His undersanding and use of English was poor. Slow hikers were on their own.
Advice for Potential Travellers
Layers.
We would like to thank Steve for his feedback, although we are very sorry to learn of his disappointment with his stay at Hotel Due Torri. We have been using Hotel Due Torri for over 10 years and the feedback we have received from clients is normally very positive, so we were surprised to learn that Steve experienced issues with the breakfasts and his room. We have discussed these concerns with the management team at the hotel and they have explained that they are looking into implementing tea/coffee making facilities in each room later in the year, which will improve the overall service. Whilst tea and coffee are always available upon request from the staff, we would like to apologise for the particularly long waits that Steve experienced; we have passed this on to the staff to ensure that this will not occur again. We have started to use local leader for this trip as we believe they offer outstanding local knowledge and are able to add a lot of value to the trip. All our local leaders are highly qualified, but we regret that this leader’s English was not as fluent as expected; we will ensure that further training is given.
Marta Marinelli – Product Manager for Italy