Most Inspirational Moment
Birds
Thoughts on Group Leader
Awful.grumpy
Advice for Potential Travellers
Check whose leading the tour
Thank you for taking the time to review your Exodus trip to Costa Rica, Siobhan, although we regret that the leadership did not live up to your expectations. We acknowledge that one of the major reasons our customers choose Exodus is because we provide expert tour guides who can deliver our planned itineraries to a high standard, and ideally elevate a group’s experience in their destination. We are well aware of the impact that our leaders have on our clients’ overall enjoyment of the trip, and it is therefore a matter of great disappointment that you found your leader to be rude and unapproachable. He is a valued member of our Costa Rican cohort and has proven in the time he has led for us that he is adept at leading tours that meet ours and our customers’ expectations; we are reassured to observe that he scored an average of 4.94* across the two previous tours he oversaw this season and that he performed similarly strongly on your departure. We hope this shows why we were confident in his ability to successfully lead your tour, although we are sorry that your experience was not as positive as you had expected.
Emma Cambers, Product Manager