Most Inspirational Moment
Cycle through Bidoup National Park
Thoughts on Group Leader
The local organisation was very good. Our guide ‘G’ and the support staff provided an excellent service.
Advice for Potential Travellers
What to take recommendations: If you use SPD pedals I strongly recommend bringing them with you. Walking whilst in cycling shoes was very limited. The UV throughout was extremely strong, where due to the high levels of perspiration it was very difficult to reapply sun block. I therefore strongly recommend bringing with you a set of light coloured thin arm warmers to keep the sun off your arms whilst cycling and a long sleeved swimming top. There are sea urchins on a number of beaches. You therefore may want to bring a pair of beach shoes.
We would like to thank Anthony for taking the time to share his experience and we’re delighted that he found the accommodation acceptable and found his guide and the support staff to be excellent. We’re pleased that he feels the organisation of the trip was well executed and that the equipment was of good quality and well maintained. We are, however, disheartened that he felt disappointed by some aspects of the trip. Hot, humid weather is typical in Southeast Asia and while we do make mention of this in our literature, however, it is worth noting that this trip was run during a heat wave and our local operator informed us that the weather has been particularly hotter than normal over recent months.
Due to further infrastructure & tourism development, Vietnam has experienced a significant increase in road traffic, and we have noted some comments regarding the busy roads on the trip. Main roads are often unavoidable; however, we are in discussions with our local operator to consider revising some of the routes to include less busy roads.
One of the highlights of our Vietnam trips tends to be the food and we generally receive great feedback; we’re sorry to hear that Anthony’s experience with the Vietnamese cuisine didn’t meet his expectations and that he did not feel adequately catered for. Our local operator usually manages dietary requirements rather well so it’s disappointing that this was not his experience.
We regret the disappointing experience Anthony had with Malaysia Airlines, particularly the significant delay and subpar service on both legs of his journey from Kuala Lumpur to London. We understand how frustrating delays can be and we’re sorry for the inconvenience this caused.
We’re grateful for the time he took to leave a review and hope that we can welcome him on future trips with us.
– Kelly Reid, Product Manager