Most Inspirational Moment
The places visited were splendid, for the scenery and sights of Dalmatia, which neither of us had seen before, are wonderful.
Thoughts on Group Leader
Our guide, Mila, worked very hard all week to make our holiday a success. Her commitment could not be faulted.
Advice for Potential Travellers
Make sure the hotels have been vetted properly by Exodus if you can.
As mentioned above, the hotel in Lumbada was particularly poor. The shower tray was rusty, the shower head could not be fixed to the wall, one of the windows could not be opened due to a broken catch, the TV remote was missing, the view from the window outside our door looked onto a washing line over debris on a shabby roof, and there was a long steep ramp over which cases had to be dragged to get to reception. One has to ask, "When was this hotel last assessed by Exodus?" The rooms in the student hotel in Dubrovnik were much better, although the absence of a handle over the deep bath/shower creates a risk of slipping and is a real problem for elderly occupants. The main problem we encountered here was closure of the restaurant on Saturday evening due to a large wedding reception. The restaurant was very good and we had all planned to dine there and have a drink together on our final evening. We only found out in the afternoon about the closure. The buffet offered instead was awful! Worse still, the band playing for the large wedding party – two floors below us – played loudly to 3.00am. (We had to get up at 6.00am!). A waitress told us that wedding parties are common in September and October. Exodus should investigate this. In short, the hotel experience spoiled our holiday. This was our second Exodus holiday: I doubt if there will be a third.
We are really grateful for David and Maureen’s review, and are glad that they enjoyed this trip and the sites they visited in Croatia, and that they were happy with their tour leader, Mila.
We are, however, very sorry to hear that they were disappointed with the hotels the group stayed at on this tour. We have been using the hotel in Lumbarda, Korcula for several years and have previously found it to be a pleasant, comfortable family-run hotel with a lovely location, which has received positive feedback from our groups in the past. A member of the Exodus team joined David and Maureen’s departure and did note that the property is looking a little tired at present, though. In Dubrovnik, we were looking to try a different property from our usual hotel, which we felt was well situated closer to the old town, which is the main attraction of our stay in the city. We have taken the issues that David and Maureen mention on board, and can confirm that we are reviewing these hotels and considering using different properties for departures of this trip in the upcoming holiday season.
We hope that this can show that we are taking David and Maureen’s concerns seriously and that we are proactive in sending our team members to regularly review our trips, in order to improve customer experience going forward. We very much hope that the rest of their holiday exceeded their expectations and that David and Maureen have some wonderful memories of Croatia overall.
– The Exodus Product Team